Banking And Payments Operations Manager Jobs

2+ years’ experience ideally, but not necessarily in supportive housing or a similar social justice field preferred but not required

Experience with bookkeeping/payments processing preferred

Retirement Plan with 5% match

Long List of Paid Holidays

Medical Insurance – 100% Covered

Success in this role is demonstrated with the following core competencies

Accountable for management of a complex / critical / large professional disciplinary area and operational function (Payment exceptions and Imaging)

Support trade capture management, Front to Back reconciliation, operational risk identification, and trade confirmation

Internal and External Stakeholder management

Implement and manage a successful risk/control environment, ensuring integrity of process, operations and end results

10+ years of experience in a related role

Attention to detail and intermediate problem solving skills

You have 5+ years of experience and management in banking and payment processing from both a B2B and B2C lens

Manage our selfie verification dashboard, and other relevant tooling, to increase new application approval rates and minimize friction

Own key third-party vendor relationships that strengthen the customer experience

You have managed and owned projects that are focused on data investigation

You have experience managing multiple core vendors, and are well-versed in stakeholder relationships

You consider yourself to be an exceptional project manager and handle context switching between projects and stakeholders with ease

Hires, onboards, trains, leads, manages and develops customer experience leaders in the store.

Introduces best practices and rolls out new country processes and systems on a timely basis to entire Customer Experience team.

Contributes to the creation of the Customer Experience action plan, secures buy in, initiates implementation and follows up.

In customer service, problem solving and conflict handling techniques.

Using data and insights in customer interactions with IKEA across all channels and IKEA service providers into actions and solutions.

Managing, leading and developing people, preferably in customer centric service or retail environment.

Showcase strong time-management skills to maintain or exceed expected daily workloads, lead the team by example

Using deep analytical talent, identify areas of opportunity within the ecosystem to apply financial management and fraud prevention best practices

Demonstrated depth of knowledge in the realm of financial services, specifically experience with debit card payments and debit card disputes

Manage individual performance and provide ongoing insight and coaching

Previous experience identifying opportunities to update, revise or implement rules and/or controls to mitigate fraud/inauthentic activity.

Prior leadership experience managing a team of high performing fraud analysts, including coaching and development

Efficiently enter client leads into the system for further processing and management.

Prior experience in the merchant processing industry is preferred.

Strong organizational skills with a keen attention to detail.

Excellent communication and interpersonal skills.

Establish and Maintain Processor Relationships:

Utilize existing networks and establish new relationships with processors.

You have 5+ years of experience and management in banking and payment processing from both a B2B and B2C lens

Manage our selfie verification dashboard, and other relevant tooling, to increase new application approval rates and minimize friction

Own key third-party vendor relationships that strengthen the customer experience

You have managed and owned projects that are focused on data investigation

You have experience managing multiple core vendors, and are well-versed in stakeholder relationships

You consider yourself to be an exceptional project manager and handle context switching between projects and stakeholders with ease