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Associate Service Delivery Manager Jobs

Service Delivery Manager Jobs
By orangepeople At United States
Proven continuous improvement analytical experience including strong project management and reporting capabilities.
5+ years of service delivery/project management experience, ideally with Big Five/large consulting firms.
Become a trusted advisor at multiple levels of management.
Discuss new business and change management which includes any staffing changes and leveling.
Standard project management tools (e.g., MS Project, Asana, etc.).
Provide status reports to OP Account Management as requested.
Service Delivery Manager Jobs
By CompuCom Systems, Inc. At , Acworth, 30102
Previous supervisory or management experience good.
Schedules work assuring team is staffed and prepared to handle the workload and maintain SLA’s-OLA’s, monitors team’s delivery, quality, and utilization.
Duties include creating or maintaining operation policies, KPI’s, work schedules, quality assurance, cost analysis, reporting, business continuity planning, testing, and execution.
Ability to multitask and deal with stressful situations, work independently with limited supervision.
Understanding of field dispatch and IT concepts is very helpful.
Ideally the candidate is local to one of the primary team locations.
People Service Delivery Manager
By Meta At , Bellevue, 98005 $136,000 - $194,000 a year
Design change management for implementation to drive adoption of new processes or changes
8+ years of experience overseeing one or more service delivery functions (onboarding, offboarding, payroll, benefits, movement etc)
People Service Delivery Manager Responsibilities:
Ensure the team is properly trained and data integrity and compliance requirements are satisfied
Manage day to day relationships with supplier, ensuring delivery of agreed-upon support & SLAs
Experience providing day-to-day oversight of a supplier/vendor(s)
Associate Director, It Service Delivery
By Planned Parenthood Federation of America At , Washington $128,000 - $135,000 a year
Prior knowledge and experience with IT Service Desk ticketing management systems ( ServiceNow, Zendesk for Jira, ServiceDesk Plus).
Knowledge of project management techniques.
Knowledge, Skills and Abilities (KSAs):
Support the IT Service Delivery team with incident management, diagnosis, escalation, tracking, root cause analysis and resolution.
Resource management, which includes employee hiring, workload management, performance evaluation and support staff training.
Knowledge and understanding of ITIL/ITSM process definition. ITIL 4 or similar certification is preferred.
Associate Delivery Manager Jobs
By Planet Technology At California, United States
Strong time management skills; ability to juggle priorities.
Exceptional organizational skills; ability to manage and track a high volume of assets.
Proactively manage production and delivery of assets and make efficiency recommendations.
2-3 years of Program/Delivery/Marketing experience.
Effective relationship-building skills and ability to cultivate strong partnerships across teams.
Effective communication and presentation skills, both written and verbal.
Associate Service Manager Jobs
By Tesla At , Salem, Or
Educational experience: Bachelor’s degree or equivalent professional experience.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Be a leader and a team-player.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
Be self-aware, flexible and open-minded.
Senior Service Delivery Manager
By Precision Recruiting Solutions Group® At Pittsburgh, PA, United States
EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS
Experience with ITIL or other service management frameworks
Responsible for the delivery, management, and improvement of IT services to support business and meet employee needs
Lead the development, implementation, sustainment, and continuous improvement of IT Service Management (ITSM) processes
Ensure that the portfolio of services offered meets internal customer needs and achieves intended business outcomes.
Proactively manage vendors to ensure integration and monitoring of external services performed
Senior Associate Delivery Manager
By DraftKings Inc. At Boston, MA, United States
3+ years of experience in project management or scrum/agile practices
Strong problem solving and stakeholder management skills
Coordinate with Release Managers to ensure compliance with regulatory requirements and maintain expected cadence
Translate product requirements into ticket-level acceptance criteria with clear and detailed user stories
Experience leading engineering teams and guiding technology roadmaps
Excellent verbal and written communication skills
Senior Service Delivery Manager
By bswift At Chicago, IL, United States
Project management skills; and ability to interact with all levels of a clients organization
Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text and Implementation Questions Log with client (including client sign-off)
4+ years of project management
A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.
Directly manage their assigned client relationship(s); ensure delivery quality and timeliness
Configuring system as needed for annual benefit program changes/acquisitions
Group Manager - Tax Live Service Delivery
By Intuit At San Diego, CA, United States
Excellent leadership and mentoring skills with a solid track record in leading change and building and/or transforming organizations
Excellent communication, interpersonal and collaboration skills
Bachelor's degree with advanced degree preferred. Professional Tax experience is a plus
Partner relentlessly with development, product, customer success and business organizations to ensure an optimal end-to-end customer and expert experience
Proven track record of innovative problem solving that accelerates business performance
Ability to prioritize, balance and lead multiple priorities in a fast-paced environment
Service Delivery Manager Jobs
By HCLTech At Redmond, WA, United States
• Prior experience managing both onsite and remote teams
• Analytical skills, including structured problem solving • Sense of ownership including understanding sense of urgency
Location: Redmond, WA - onsite
• Willing to work onsite in Redmond, WA
• Building formal teams and task teams.
• Fluency with Office Tools - Excel, PowerPoint and Word
Service Delivery Manager Jobs
By Noontide Service Corporation At United States
Strong business acumen in project planning and management
Bachelor's Degree or equivalent experience
Strong verbal, written, and organizational skills
Update relevant stakeholders or team members on the project progress
Coach and support project team members with tasks you assign them
Associate Service Manager Jobs
By Tesla At Costa Mesa, CA, United States
Educational experience: Bachelor’s degree or equivalent professional experience.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Senior Service Delivery Manager
By Pure Storage At United States
Develop a technical understanding of Pure products, service offerings and known issues to help drive proactive/reactive and effective incident management. .
Leadership - Provide guidance, mentorship, and the benefit of their experience to managers, team leads, coaches, and other direct reports.
Work with senior management and management peers to develop strategies and execution plans for support delivery, and future service differentiation.
Negotiation and persuasion - Collaborate with peers and senior management on talent identification and development guidelines.
Fully understand and be able to effectively communicate the state of the business to senior management.
Responsible for delivering our Technical Services presentations to customers and prospects, delivering Root Cause Analysis RCAs remote/in person.
Associate Service Manager Jobs
By Tesla At , San Diego, Ca
Educational experience: Bachelor’s degree or equivalent professional experience.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Attitude and approach is everything. You must:
Be a leader and a team-player.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
Hr Service Delivery Manager
By Smithfield Foods At , $78,500 - $130,500 a year
Experience with case management software and employee knowledgebases.
Minimum of 2+ years’ experience in a position of leadership to include team development and management, required.
Responsible for development and maintenance of a robust online (Tier 0) HR knowledgebase for employee 24/7 direct access.
Knowledge of employment law practices and HR processes.
Experience being a leader in an HR service center team.
Excellent customer service and communication skills.
Sr Service Delivery Manager
By HealthEquity At United States
Demonstrate effective meeting management and presentation skills.
5+ years’ experience in benefits/financial services roles, transportation and urban planning. direct business to business service experience.
Monitor and manage file processing and account activities to ensure client satisfaction and SLA adherence.
Maintain project plans to manage moderately complex projects.
Knowledge of healthcare plans, banking, transportation and urban planning.
Support new client through onboarding.
Delivery Station Customer Service Associate
By Amazon Warehouse At , Portland, 97217, Or $19.95 an hour
Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
Supporting affirmative action and respect diversity.
Carrying, lifting, pushing and pulling up to 49 pounds.
Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided).
Associate Service Manager Jobs
By Tesla At , Las Vegas, 89117, Nv
Educational experience: Bachelor’s degree or equivalent professional experience.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Attitude and approach is everything. You must:
Be a leader and a team-player.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
Associate Service Manager - Warwick
By Tesla At , Warwick, 02886, Ri
Educational experience: Bachelor’s degree or equivalent professional experience.
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
Full benefits from day 1 for you and your eligible dependents
401(k) match, Employee Stock Purchase Plans, and other financial benefits
Attitude and approach is everything. You must:

Are you looking for an exciting opportunity to lead a team of service delivery professionals? We are looking for an Associate Service Delivery Manager to join our team and help us deliver exceptional service to our customers. You will be responsible for managing the day-to-day operations of the service delivery team, ensuring that customer service standards are met, and developing strategies to improve service delivery. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview An Associate Service Delivery Manager is responsible for managing the delivery of services to customers. They are responsible for ensuring that customer service is delivered in a timely and efficient manner, and that customer expectations are met. They must also ensure that customer service is provided in accordance with company policies and procedures. Detailed Job Description The Associate Service Delivery Manager is responsible for managing the delivery of services to customers. This includes managing customer service staff, ensuring customer service is delivered in a timely and efficient manner, and that customer expectations are met. The Associate Service Delivery Manager must also ensure that customer service is provided in accordance with company policies and procedures. The Associate Service Delivery Manager is also responsible for developing and implementing customer service strategies, and for monitoring customer service performance. They must also ensure that customer service staff are adequately trained and that customer service processes are followed. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks
• Ability to work under pressure
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of experience in customer service or related field
• Experience in customer service management
• Knowledge of customer service software
• Knowledge of customer service processes and procedures
Job Knowledge
• Knowledge of customer service processes and procedures
• Knowledge of customer service software
• Knowledge of customer service strategies
• Knowledge of customer service performance metrics
• Knowledge of customer service best practices
Job Experience
• At least 3 years of experience in customer service or related field
• Experience in customer service management
• Experience in developing and implementing customer service strategies
• Experience in monitoring customer service performance
Job Responsibilities
• Manage customer service staff
• Ensure customer service is delivered in a timely and efficient manner
• Ensure customer expectations are met
• Ensure customer service is provided in accordance with company policies and procedures
• Develop and implement customer service strategies
• Monitor customer service performance
• Ensure customer service staff are adequately trained
• Ensure customer service processes are followed