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Associate Customer Care Rep Jobs in Iowa

Seasonal Customer Care Rep
By evo At , Remote $19.50 - $21.00 an hour
Provide a world class customer service experience via phone, email, or live chat & SMS
Offer product advice and recommendations based on customers' specific needs
Demonstrate creative problem-solving skills and a strong ability to multi-task
Passion for the outdoor industry, associated activities, and the gear we sell (Advanced bike knowledge a huge plus)
Strong Verbal and Written communication skills
Excellent problem-solving skills and keen attention to detail
Customer Care Associate Jobs
By Vero Health Center At West Des Moines, IA, United States
Organized - can effectively manage and prioritize tasks and details
12 flex days and 8 paid holidays
4 weeks or 20 days of Paid time off (PTO) per year
401k plan (after one year of employment)
Customer service rockstar - genuinely enjoys serving the needs of others
Personable - maintains a friendly demeanor and easily builds rapport with others
Customer Care Rep Jobs
By SKYGEN USA At , Remote $18 an hour
Provide recommendations on system enhancements and process improvements to management.
We offer exceptional professional growth opportunities; a casual, friendly work environment; and competitive wage and benefits
Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
1 -3 years of job related experience (heavy phone work, reception, call center etc.)
Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.
Excellent listening and communication skills
Customer Care Rep 1- Remote (Must Live In Central Time Only)
By Sally Beauty Holdings At , Remote
Knowledge of principles and processes for providing an excellent customer experience.
1+ years experience in customer-related services.
Comprehensive spelling and grammar skills.
Basic knowledge of computers and mobile devices.
Ability to learn and retain knowledge of product line, prices, and promotions.
REMOTE OPPORTUNITY! *** must live within a State and City in Central Time Zone to be eligible.
Customer Care Associate I
By Prime Therapeutics At , Remote
Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
Refers patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for an Associate Customer Care Rep to join our team and provide exceptional customer service. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have a passion for customer service and a desire to help people, this could be the perfect job for you!

What is Associate Customer Care Rep Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Associate Customer Care Rep Qualifications?

• High school diploma or equivalent
• Previous customer service experience preferred
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team

What is Associate Customer Care Rep Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services

What is Associate Customer Care Rep Experience?

• Previous customer service experience preferred
• Previous experience in a call center environment preferred

What is Associate Customer Care Rep Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Resolve customer complaints in a timely manner
• Monitor customer service metrics and provide feedback to management