Analyst It Support Cts Jobs in New Jersey , Employment

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for an Analyst IT Support CTS to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and helping customers resolve their technical problems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview:

Detailed Job Description:

Analyst IT Support CTS is responsible for providing technical support to customers and internal staff. This includes troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. The Analyst IT Support CTS will also be responsible for maintaining and updating customer records, responding to customer inquiries, and providing customer service.

What is Analyst It Support Cts Job Skills Required?

• Excellent customer service skills

• Knowledge of computer hardware and software

• Ability to troubleshoot hardware and software issues

• Ability to communicate technical information to non-technical customers

• Ability to work independently and as part of a team

• Ability to multitask and prioritize tasks

• Knowledge of network systems and protocols

What is Analyst It Support Cts Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least two years of experience in IT support

• A+ certification or equivalent

• Microsoft Certified Professional (MCP) certification or equivalent

What is Analyst It Support Cts Job Knowledge?

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

What is Analyst It Support Cts Job Experience?

• At least two years of experience in IT support

• Experience in customer service

• Experience in troubleshooting hardware and software issues

What is Analyst It Support Cts Job Responsibilities?

• Provide technical support to customers and internal staff

• Troubleshoot hardware and software issues

• Provide technical advice and resolve customer complaints

• Maintain and update customer records

• Respond to customer inquiries

• Provide customer service