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3100 CALL CENTER REPRESENTATIVE Jobs in Massachusetts

Call Center Representative Jobs
By Mass Bay Credit Union At Boston, MA, United States
Cross-trains for other functions within the branch/department and performs those responsibilities as requested.
Informs members of credit union products and services, explaining features and benefits; and cross-sells products and services when appropriate.
Work requires general knowledge of all Credit Union products and services.
Requires education equivalent to a four-year high school education. Proficiency with computer software applications is required.
Position requires one year of member service or call center experience in a bank or credit union.
Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest) are required.

Are you looking for a job that offers a great work-life balance? Join our team as a Call Center Representative and you'll get to work from the comfort of your own home while helping customers with their inquiries!

What is 3100 CALL CENTER REPRESENTATIVE Job Skills Required?

• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Proficiency in computer applications
• Ability to remain calm and professional in difficult situations

What is 3100 CALL CENTER REPRESENTATIVE Job Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type a minimum of 30 words per minute

What is 3100 CALL CENTER REPRESENTATIVE Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant call center software
• Knowledge of relevant industry regulations

What is 3100 CALL CENTER REPRESENTATIVE Job Experience?

• Previous experience in a customer service role
• Previous experience in a call center environment
• Previous experience in a customer service role

What is 3100 CALL CENTER REPRESENTATIVE Job Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate and complete information to customers
• Troubleshoot customer issues and provide solutions
• Follow up with customers to ensure their satisfaction
• Record customer interactions and transactions
• Maintain customer databases and records