Ysl - Education Manager

Job Title : Manager, Education

Division: Luxury

Location: Field Based Remote NY

Reports To: Director, Education & Artistry

What You Will Learn

The Manager of Education serves as national trainer, and primary creator and facilitator for education seminars and tools; delivering compelling and effective trainings across all retailers and axes (skincare, makeup, and fragrance). This role is responsible for the creation of conversion-driven education content to engage the field, retailers, and BA community. As an integral part of the Retail Experience team, the ideal candidate is a creative-minded self-starter with exceptional presentation skills, and demonstrates a passion for service, product, artistry, and brand storytelling. This position reports directly to the Director, Education & Artistry.

Required Qualifications

What We Are Looking For:

• Track record of effective working relationships across levels: brand leadership, retailers, BAs, and clients
• Exceptional verbal & written communication, presentation, and public speaking skills
• Must be able to travel for the needs of the business (30%)
• Expert knowledge of computer programs – Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
• Self-motivated, results oriented, strategic & creative mindset, collaborative leadership
• Ability to lift and carry up to 40 pounds
• Exceptional artistry & makeup application skills
• Minimum of 5+ years professional experience as a beauty educator in cosmetic or retail management
• Proficient knowledge and awareness of beauty industry, market, and competitive trends
• Socially savvy and understanding of digital content creation, including video and training tools

Judgment And Decision Making

This position must be a self-starter who is able to manage projects, schedule, and full role responsibilities with intermittent supervision. Must be able to successfully collaborate with cross-functional partners and key stakeholders from L’Oreal field, US headquarters and global teams.

Financial Scope (if Applicable)

• Annual Budget Responsibility: Personal T&E Budget
• Annual Revenue Responsibility: Responsible for Education/ Artistry Program spend

Tasks, Duties & Responsibilities

% Of time spent.

Total should = 100%

Drive Fragrance & Beauty Artistry & Client Engagement via exceptional training content and delivery

• Develop coaching tools/programs for BAs and field teams on selling skills, product knowledge, & application technique across all brand axes
• Collaborate closely with the National MUA to ensure consistent tone of voice, brand messaging, and luxury service are communicated across all touchpoints
• Conceptualize, design, and produce impactful training content for all retailers in partnership with cross-functional teams
• Understand coaching needs of brand and retailer Beauty Artist population to develop meaningful education content
• Provide support and guidance to the field makeup artists/trainers as a point of contact, from an education standpoint
• Manage and develop training content, with creation of engaging education tools across all axes (skincare, makeup, fragrance)

40%

Training Facilitation

• Visit local markets as needed to conduct trainings and develop relationships with local retail teams
• Conducts needs assessments, identifies gaps in skills or knowledge and executes trainings as required to improve performance of Artistry Program and BA
• National trainer and primary facilitator for education seminars across all retailers and axes (skincare, makeup and fragrance)
• Deliver compelling and effective trainings to include monthly BA onboarding, seasonal RSS training, seasonal seminars, field team ‘train the trainers’ & retailer specific training

25%

Events & Artistry Expertise

• Provide educational support to the development of Artistry programs and transversal support of Regional and Metro Artists
• Create retailer event animations across online and offline platforms to positively impact client experience and retail sales

25%

Social Presence and Engagement

• Drive Artistry Program client engagement via maintenance of professional social media account, social media calendars, and in alignment with local needs and brand direction.
• Demonstrates proficiency in authoring, shooting, editing, and delivering relevant social assets that resonate with brand objectives and consumer targets.
• Managing social priorities with brand ethos at all times.

10%