Workday Support Group Data Specialist

Workday Support Group Data Specialist Description/Job Summary

The Workday Support Group Data Specialist supports the day-to-day operations of the Human Resources department through completion of regularly assigned duties, supporting managers and employees as they use HR Technology, maintenance of data tables within HRIS systems, testing of systems releases, and special projects. This role has primary responsibility for providing user support to employees and managers utilizing Workday and other HR technologies, ensuring the integrity of the data maintained within the Workday application (including data entry, quality review, and approval of employee self-service changes) and support of firm and department initiatives.

Responsibilities/Duties

• Monitor new and existing Workday integrations. Work cross-functionally with HRIT to create new or modify existing Integrations. Research, troubleshoot and escalate failed integrations.
• Oversight and maintenance of Workday security, organization and job tables.
• Serve as the liaison with our AMS partner (Alight) regarding case establishment and monitoring.
• Address questions regarding employee records, personal information, HR supported events and programs and directing to appropriate teams when required.
• Gather EIB business requirements, generate template, test and upload into production for mass data changes.
• Establish cases for questions which cannot be immediately addressed, perform research to resolve the inquiry, and communicate resolution to the user.
• Provide guidance to employees, managers, and other HR staff on how to use the Workday system and other HR technologies as the support group grows.
• Test and update new and existing releases of Workday and related HR systems. Stay on top of industry trends, Workday Community, features and capabilities.
• Assist CHRO and Director of HR Technology and Analytics with special projects.
• Support ad hoc report requests and identify opportunities to create and distribute new standard reports and dashboards.
• Develop sufficient subject matter expertise in key areas of Absence administration and Time-Keeping transactions and related processes to work independently in those areas.
• Provide telephone and/or email support to employees and managers using Workday who have questions or need assistance utilizing the self-service aspects of the system .
• Conduct weekly audit of transactions pending approval for Time & Absence. Follow-up with pending approvers to ensure transactions are processed in a timely manner.
• Maintain accurate and updated documentation and data in HR related systems (i.e. HRIS, Teams & SharePoint.
• Perform other duties and responsibilities as assigned.

Required Skills

• Prior technical experience with Workday is required.
• Strong administrative and data management skills
• 3-5 years previous administrative experience required along with previous relevant experience working in HR
• Strong oral, written and verbal communication skills; excellent follow up skills
• Ability to deliver exceptional customer service at all times; exercise courtesy and diplomacy with Firm personnel and representatives outside of the Firm
• Excellent organizational, interpersonal and problem-solving skills
• Ability to manage multiple projects, work independently, prioritize workloads, and meet deadlines
• Highly dependable and demonstrated consistent, effective administrative and clerical performance for the accomplishment of responsibilities and defined objectives.
• Ability to use tact and discretion and maintain utmost confidentiality of personnel information
• Operates independently and receives assignments in terms of overall goals and objectives
• Proficiency with MS Office including Word, Excel, Teams and PowerPoint required

Preferred Experience

• Prior experience with balanceTRACK or other talent management and applicant tracking system preferred
• Prior experience with Ultipro, Workday, and ADP preferred
• Minimum 3-5 years of experience within a corporate HR environment preferred

Required Education

• High School diploma or GED equivalent required

Preferred Education

• Bachelor’s degree or equivalent experience desired

Details

Salary Information

The estimated base salary range for this position is $100k to $110k at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.