Virtual Front Desk / Remote Receptionist

Managing their own calendar, engaging with new client leads, and being available for calls and text messages with questions can be overwhelming. Our Virtual Front desk ensures that every call is being handled with care, giving them more time to focus on what they do best - taking care of their patients.

This role is a great opportunity to gain experience in the health & beauty industry: you’ll be a partner to multiple small business owners and learn key client skills of the industry while working remotely.

Specifically, you will support a portfolio of 5-7 Link State Systems as their virtual front desk

• Answer incoming phone calls and messages,
• Escalate any questions you can't answer to the Link State Systems owner.
• Manage appointments including rescheduling,
• Answers patients’ questions (e.g. about the location, opening hours, etc.)
• Engage inbound leads by calling and texting with them via our CRM to book appointments,

We’re looking for:

• Familiarity with Link State Systems, their treatments and services
• Comfortable working in a remote, virtual setting
• 2 years + experience working in a similar role (e.g. front desk, sales, or customer service).
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks effectively
• Excellent verbal and written communication
• Strong customer service and interpersonal skills

Other requirements:

• Proficient in online applications like Gmail, CRMs, etc.
• You have worked with beauty/wellness businesses before
• Bonus if:
• Must have a reliable internet connection (>10mbps) and home office set up
• You have worked in Sales
• You are fluent in Spanish