Vice President Of Support Services

Vice President of Support Services

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Role Overview

The Vice President of Support Services will serve as the strategic leader for support departments focusing on developing initiatives and driving operational outcomes resulting in strategic transformation and companywide integration. This position will report to the Executive Vice President of Operations & Facilities and lead a team of 6+ direct reports with oversight of 40+ associates across the organization.

Responsibilities include:

• Evaluate opportunities for improvement, create operational upside, and develop quality programs and services that are well defined with the appropriate policies, procedures, and controls.
• Integrate and expand service operations and/or profitability, to measure and ensure contract performance and resident satisfaction.
• Partnership with IT, Talent, Resident Experience, Operations, and others as needed.
• Ensure all business units maximize efficiency, lower costs, and strengthen the brand.
• Systems experience including – Onesite, Power BI, Excel, PowerPoint, & Word. Sequel is a plus.
• Create and administer effective processes and procedures for the department budget, authorization of expenditures and the maintenance of records.
• Develop, negotiate, and implement support service contracts for existing and new services including product agreements and technology upgrades.

Our Support Services department currently oversees the following:

• Bad Debt Collections
• Waste Services
• Policy & Procedure Management
• Insurance/Risk Management
• Front Door Waste Service (Cortland Front Door)
• Audit Services
• Resident Services
• Regional Touring
• Utilities Management

Primary partners within the business include:

• Managing Directors of Investments
• Vice President of Facilities – They oversee all of Facilities
• Managing Directors – they oversee the site operations
• Vice President of Strategic Relationships – Liaison to 3rd party partners

The Impact You Can Make

• Building a world-class centralized support services platform for Cortland
• Enabling cost-effective scaling of support services that is a competitive differentiator and supports Cortland’s growth trajectory
• Consistently delivering high quality services that meet community and resident satisfaction

Your Building Blocks of Success

• Inspirational and dynamic leader of high-performing teams that achieve organizational goals and produce results
• 10+ years broad experience in support service operations, retail operations along with 7 years’ experience in leadership position
• Strong business acumen, strategic planning, business plan execution and metric/results driven
• Effective communicator and team builder that has a successful track record in program/business development and creating a resident-centered environment
• Experience leading large, complex organizations, including guidance and management of regionalized teams
• Bachelor’s degree required

The Cortland Difference

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email protected] or call 404.965.3988.

Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.