Verification Specialist Jobs

Responsibilities

• Contact clients by phone to collect information needed to verify or update their accounts
• Adhere to Zelis Payments standards and policies to ensure client privacy
• Respond to basic questions, by phone or secure mail messages, about Zelis products and services; Forward complicated questions to the appropriate team or supervisor
• Verify that client enrollment forms and deposit-related inquiries contain all necessary and appropriate information
• Troubleshoot and resolve customer issues in a professional and timely manner
• Review daily reports and data entry forms to identify accounts that need maintenance or verification

Qualifications

• Thorough knowledge of company and departmental policies and procedures
• This is a client facing position, so excellent customer service skills are required
• Associate's Degree/two years college or equivalent work experience
• Computer proficiency and technical aptitude with the ability to utilize MS Office products
• Strong communication skills both written and verbal
• Attention to detail and good analytical skills essential

Work Environment

• Ability to sit for extended periods of time  
• A standard business environment exists with moderate noise levels
• Ability to lift and move approximately thirty (30) pounds on a non-routine basis

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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