Ux Researcher Jobs

Overview:

The UX Researcher position requires in-depth knowledge of UX best practices, UX qualitative and quantitative research methods, and report writing. The ideal candidate will be driven by the desire to be a user advocate, be passionate about creating digital products that are intuitive and enjoy having the opportunity to use their strengths in multiple disciplines.

Responsibilities:

• Understand and translate business requirements into comprehensive research plans, create hypothesis, execute the plans and write reports
• Leverage analytics tools i.e., FullStory, Hotjar, Google Analytics. and quantitative techniques to measure UX goals and metrics, determine opportunities, and support product decision-making
• Research and create customer personas, customer journeys and investigate buyer behavior
• Produce UX documentation, e.g., Mind Map, Customer Journey Map, Empathy Map, Affinity Diagram, Feature Audit, Task flows, survey documents, Excel reports, etc.
• Regularly formulate and appropriately test hypotheses against website analytics data and customer feedback
• Perform a combination of evaluative and generative research studies on Lennar digital tools and websites.
• Proactively develop usability test plans, usability test scripts, scenarios, user interviews, heuristic reviews, competitive analysis studies, across all digital channels to determine ease-of-use and drive conversion

Qualifications:

Education and Experience Requirements:

• Degree in Human Computer Interaction, Cognitive Sciences, or related discipline
• Advanced user of UserTesting.com, Full Story, Hotjar, Google Analytics, etc.
• At least 3-5 years of solid experience in User Experience, Product Design, or related discipline as a UX researcher for a national level website
• Mastery of UX research methods, HCI heuristics, principles and guidelines

Physical Requirements:

This is primarily a sedentary office position which requires the Sr UX Researcher to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Travel is required.

Additional Requirements:

• Entrepreneurial spirit with a super curious and detective attitude
• Excellent written and verbal communication skills
• Understanding of user-centered design and design thinking

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Type: Regular Full-Time