Customer Support Specialist (Information Systems Specialist 4)

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Mark Your Calendars! DCBS will host Career Fair 2023

Friday, Sept. 22, 2023, 10 a.m. – 2 p.m.

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Are you an information technology professional who likes to solve problems? Do you like to provide quality user support? Do you enjoy working with both technology and people? Are you looking for a workplace that encourages diversity and collaborative teamwork? Do you have high customer service standards? If so, please consider applying to join our team!

Our mission...

To protect and serve Oregon's consumers and workers while supporting a positive business climate.

The (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the (IT&R) Section of the Central Services Division. IT&R provides a broad range of specialized technical services in the areas of information systems, data analysis/dissemination, and computer/telecommunication services for a large, diverse agency. The staff support the collection, processing, analysis, and dissemination of statewide and regional data about workers' compensation, accident prevention, insurance, financial institutions, corporate securities, building codes, and senior health insurance benefits. The section supports a number of critical systems to meet the regulatory requirements for each program and interact with other state and federal agencies.

This position is represented by the Service Employees International Union (SEIU).

What’s in it for you:

This position is eligible for on an occasional basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are required.

If this opportunity aligns with your career path and interests, we’d like to talk to you!

Here’s what you will do:

You will be part of the IT Service Desk team: a small group of highly motivated and skilled professionals who provide technical support to resolve IT-related issues for internal customers. The team’s focus is on providing excellent customer service while conveying a sincere willingness to help our customers. Our hours of service are Monday through Friday from 7:00 AM to 6:00 PM; although, individual shifts vary within that timeframe.

Here are some of the things you will do for DCBS:

Typical duties will include, but not be limited to:

For a complete listing of the duties and responsibilities of this position, please review the position description by clicking .

Here’s what you need to qualify:

Information Systems Specialist 4 Minimum Qualifications:

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For more information you may contact us by e-mail at or by phone at 503-378-3200.

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our .