Tucson Water Project Manager

Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area. Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service. Our employees are proud stewards of our community’s most precious natural resource, working to embody the utility’s motto of “Pride In Service.”

Tucson Water is an employee-focused organization with a highly regarded reputation in the water industry. Our Customer Service Division seeks an experienced and innovative Advanced Metering Infrastructure (AMI) Project Manager (PM). Under the direction of the Customer Service Administrator, the PM will provide superior customer service and oversight for AMI field system implementation and support.

The PM will coordinate and manage AMI installations throughout the service area. The AMI project will change the engagement between the utility and our community. The successful candidate will have exceptional skills in managing AMI or equivalent projects while demonstrating successful interpersonal relations with stakeholders, vendors, consultants, and cross-functional teams.

The essential duties include but are not limited to:

• Proven work history in establishing and implementing the strategic policy direction for the AMI program development and execution, including lifecycle planning, sustainability planning, and business process redesign.
• Provide project governance and provide required project documentation.
• Communicate effectively about the AMI program to stakeholders.
• Manage project financials and create management financial tracking and reporting.
• Accountable for ongoing communication with the project team and managing vendors and contractors.
• Advanced knowledge of technology solutions for large-scale public entities.
• Ability to manage program teams, including internal staff teams, system implementation consultant teams, plus extensive extended subject matter expert teams with cross-functional responsibilities.
• Responsible for all aspects of a project, including budgets, scope management, installations, warehousing, training, etc.
• Lead planning for organizational change efforts including business process redesign and staffing changes with significant impact on workforce development and succession planning.
• Experience conducting business systems analysis.
• Manage risks, issues, and implementation plan to ensure high-quality implementations.
• Possess strong strategic planning skills to plan and implement business solutions aligned with business division objectives, market direction, and technology trends.
• Proven written and oral presentation skills.
• Ability to communicate with leaders and decision makers with varying perspectives.
• Ensure application programming interfaces are completed with the new Customer Information System.
• Previous experience with Advanced Metering Infrastructure, AMI, technologies, and large-scale IT program implementation.
• Familiar with the meter to cash cycle, and utility business practices.

This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. They are intended to describe the general nature and level of work performed by individuals assigned to this position.

Minimum Education Level & Type: Bachelor's Degree

Minimum Experience Qualifications: At least 3 years managing complex projects and coordinating experts from different fields

Valid and Unrestricted Class D - Driver's License

An equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to perform the essential functions of this position, may be considered.

The successful candidate will possess a strong knowledge of project management techniques, WBS (work breakdown structure) development, and coordination of people and resources. As well as experience in the areas listed below:

• Demonstrated experience in implementation of enterprise application projects
• Experience migrating AMR to Advanced Meter Infrastructure (AMI) technologies
• Experience managing AMI vendors and Service Level Agreements (SLAs)
• Specific experience with Automated Meter Reading Systems (AMR)
• Experience in deployment of meter programs
• Familiarity with meter reading schedules and billing functions

**You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.**

All applicants will be required to submit a resume under the "Resume" tab as part of the online application, as your resume will be reviewed and scored during the testing process. Please ensure your application contains the required resume prior to submission.

Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profiles and the responses to their supplemental questions. The highest scoring applicants will then be invited to participate in an Oral Board Interview.

• Oral Board Interviews will be held June 14, 2023

Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List. An applicant’s ranking on the Civil Service Employment List will be based on their final score which will be calculated as:

• 10% of the rating for education and work experience
• 90% rating for the Oral Board Interview

This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months. Post list hiring interviews may be conducted prior to final selection.

Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to [email protected]. The DD 214 must be a copy that indicates characterization of service.

If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please contact Roxie Escarcega at (520) 837-2138 at least 48 hours prior to the evaluation.

Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from [email protected] and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions may result in disqualification.