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Travel Technology Support Specialist
Company | American Express Global Business Travel |
Address | , Remote |
Employment type | FULL_TIME |
Salary | $19 - $38 an hour |
Expires | 2023-06-09 |
Posted at | 1 year ago |
Position Summary:
This position is intended to support client profiles, both level one and two, and to process client data feed files. This role is also responsible for first level support to end users for profile support and trouble shooting.
Preferred Experience:
- Must be technically inclined with the ability to trouble shoot an issue
- Must be able to move rapidly from one task to the next
- Must be able to work independently, with minimal supervision
- Knowledge of Concur, Connect Client and/or Sureware preferred. Other profile system experience considered.
- Must possess strong problem-solving skills
- Must be Sabre proficient
- Minimum of four years as a Travel Consultant
Job Tasks:
- Various projects related to the ongoing support of the profile tools
- Removal of lost accounts and updating appropriate documentation
- Process support tickets in accordance with the established SLAs
- Ensuring the prompt removal of terms
- Responsible for creating all new level ones and completing all required fields
- Responsible for maintenance on all existing level ones to ensure consistent data
- Managing daily/weekly client data feeds for incorrect/improperly mapped data
- Sending applicable welcome letters to new hires
- Ensuring the prompt removal of terms
- Alerting management to potential problems with clients and/or client feeds
- Work with both MIS and CSG to ensure data is timely and accurate
- Work in conjunction with other teams to ensure continuity between the tools
- Sending applicable welcome letters to new hires
- Work with both MIS and CSG to ensure data is timely and accurate
- Alerting management to potential problems with clients and/or client feeds
- Create new level one profiles in Sureware/Connect Client for new client implementations
- Responsible for creating all new level ones and completing all required fields
- Responsible for maintenance on all existing level ones to ensure consistent data
- Work with Sureware, ManticPoint, and other vendors as necessary, to ensure the accuracy of our client data
- Other tasks, as needed, to support the profile environment
- Daily support for Sureware rejects/errors that require manual intervention
Location
The US national hourly wage range for this position is from $19.00 to $38.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
GBT Recruitment Privacy Statement
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