Training Manager Jobs

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We are changing the way people think about customer care, and we need your help!

We’re seeking a Training Manager to manage all aspects of training plans for one of our largest programs. This role will also be responsible for the direct supervision and leadership of the Training and Development team. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our team members.

As a Training Manager, You Will….

• Provide coaching to staff to support superior performance by developing individual professional development plans
• Develop training policies, manuals, multimedia visual aids, web-site pages and other educational materials to support learning and development initiatives
• Promote an inclusive learning environment; enhance positive employee engagement and leadership development
• International Travel is required
• Oversee the effective delivery of computer training and learning programs
• Select, develop, supervise, evaluate and train the staff development team
• Provide direction of new initiatives, opportunities and foster "best in practice" training and professional development
• Develop cost-effective programs with a variety of measures
• Lead orientation and onboarding activities for new managers and support staff
• Plan, develop and implement comprehensive professional development and training plans/programs
• Manage the contractual relationships with external software providers, vendors and guest speakers

Requirements

As a Training Manager You Have…

• Demonstrated, progressive leadership and management skills, preferably in a related environment
• Strong computer skills in all Microsoft Office programs and training and development software programs
• Demonstrated ability to engage people in a training session, combined with solid understanding of the role of training and development
• Minimum 5-years of experience in a training and development environment including direct facilitation and delivery of training programs
• Call/Contact Centre management and training experience would be considered to be a great asset
• Experience working with a team approach to employee and organizational development (required)
• Excellent customer service focus with strong time management, organizational and analytical skills
• Valid travel documents for international travel
• Superior written and verbal communication skills, conflict resolution and problem solving skills
• 3-year degree or equivalent from a recognized post-secondary institution in Human Resources or Organizational Development, or a directly related field is required
• Ability to work in an environment where diversity of people and situations are encountered

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. IntouchCX will comply with all local fair chance ordinances.”

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

U.S Department of Labor Posters

Benefits

Benefits of Working as a Training Manager…

• Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
• Competitive salary ranges from $65,000 - $75,000 USD (dependent on experience, certifications, and portfolio)
• Amazing career growth opportunities