Tickets And Events Administrator Role

If you enjoy coordinating, planning, and collaborating; are engaging, proactive, and detail-oriented; work well and thrive within a team environment; and are passionate about providing an outstanding customer experience, join us!

Work you'll do

Ticket and Event Administrators are responsible for coordinating end-to-end ticket administration process for the Deloitte Tickets program. Administrators are responsible for managing ticket portfolios in specific markets and delivering event logistics while adhering to protocols and guidelines. Ticket Administrators will work with directly with MP(s), Chief of Staff and/or other stakeholders in market regularly to understand client and internal priorities to build and administer Deloitte Tickets event pipeline.

As a Ticket Administrator at Deloitte your responsibilities will include

• Monitor reporting and analyze utilization based on ticket allocations against contract/budget and providing updates on contracts, usage and resale
• Own, foster and maintain relationships with internal teams in addition to external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
• Maintain and foster relationships with MPs to explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development and be economically feasible
• Arrange/coordinate distribution of tickets
• Customize and publish market specific and relevant PPMD Ticket and Event communications
• Collect and summarize feedback from venue users, trouble shoot as necessary, and communicate as necessary to MP
• Administer Ticket Management System (TMS) by entering all games/events and determine pricing. Monitor activity and send approval or rejection notifications to request PPMDs, along with any specific communication necessary
• Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
• Consult and driving ticket administration process on behalf of marketplace MP(s) to assess various contracts, understand terms, and project plan an approach to utilize all available resources

The team

At Deloitte, the internal operations team provides a full range of hospitality and business services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

The Ticket Administration Team is an eclectic and inclusive virtual team of professionals, located across the country.

Qualifications

• Willingness to be cross trained in other office support service areas for back-up support and assume additional responsibilities/projects when necessary and as appropriate
• Effective problem-solving and negotiation skills
• Strong technical skills, including proficiency in Microsoft Office, TEAMS, One Note, One Drive, SharePoint, and other platforms.
• High school diploma
• Ability to work occasional overtime/nights and weekends as dictated by event schedule.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
• Excellent critical thinking, decision-making, and conflict resolution skills
• Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
• Excellent written and verbal communication/interpersonal skills

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $40600 to $83500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

EA_ExpHire