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Ticket Operations Assistant - Atlutd

Company

AMB Sports + Entertainment
Address , Atlanta, 30313, Ga
Employment type PART_TIME
Salary
Expires 2023-07-03
Posted at 1 year ago
Job Description
About Atlanta United FC
Atlanta United is Major League Soccer’s 22nd franchise and began play in 2017. The club’s avid fan base has set MLS records in fan participation, including leading the MLS in number of season tickets sold for an expansion franchise and setting a new record for number of attendees at an MLS match. Atlanta United is owned by Arthur Blank, co-founder of the Home Depot, and led by club President Darren Eales. Atlanta United is a member of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Mercedes-Benz Stadium.
Position Summary
This position provides support and assistance in the areas of ticket resolution, order fulfillment and ticket distribution for Atlanta United and Atlanta United 2.
Roles and Responsibilities
  • Assist in the processing and establishment of season ticket, group and single match ticket accounts.
  • Aid in other duties, functions, and tasks as assigned by full-time associates of the department.
  • Coordinate in-house and on-line ticket order fulfillment.
  • Provide game-day support in the area of ticket resolution, customer service and will call.
  • Provide daily customer service to season ticket account holders and the general public.
Qualifications and Education Requirements
  • Strong written and oral communication, prioritization and organization skills
  • Ticketmaster Archtics experience preferred.
  • Must be able to work Monday through Friday and match days.
  • Ability to multi-task, problem solve effectively and handle stressful and difficult situations.
  • Ability to deliver excellent service to fans.
  • Proficient with MS Word and Excel
Required Skills
  • Excellent oral communication skills.
  • Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster and customized in-house ticketing system and database.
  • Excellent time management and organizational skills.
  • Ability to work well in a team environment.
  • Must have knowledge of the sport of soccer.
The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer’s discretion to add or change the duties or requirements of this position at any time.