Ticket Agent Jobs

JOB SUMMARY
The Customer Service Associate will perform activities in accordance with company standards to accomplish the Company objective of providing excellent customer service, cash handling, safety, on-time performance, ease of use, cleanliness of terminal and buses, and pleasant customer experience.

DUTIES:

• Directs customers to appropriate areas of the terminal to obtain desired services and answer phones.
• Informs customer to take tagged baggage to coach side or uses special handling tags as needed.
• Completes End-of-Shift report ensuring all supporting documents and deposit information are together.
• Performs other duties as assigned.
• Inspect the terminal frequently to ensure cleanliness, and check for any lost and/or abandoned items.
• Must be available to work nights, weekends, and holidays.
• Directs passengers to correct loading gates or areas for departures and connections.
• Provides exceptional customer service.
• Accepts payment for ticket transaction. Provides accurate change or charge document. Follow proper cash handling procedures.
• Provides schedule, routing, transfer, and current fare information to customers.
• Ensure baggage meets transportation requirements, charges for excess or oversize baggage and completes baggage check.
• Updates schedule monitors, information boards and/or uses PA system to convey current information to customers.
• Prepares accurate travel documents (tickets), and reissue or re-routes tickets, if necessary.

JOB SKILLS
To be successful in this position, the individual should have the following skills:

• Ability to handle packages/bags weighing up to 100lbs.
• Basic math skills
• Good problem solving and decision-making ability
• Bilingual candidates preferred based on local business needs
• Excellent oral and written communications skills
• Cash handling experience