Overnight Bilingual Resort Services Operator

Starting pay rate: $15 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

As a Resort Services Operator, you will:

• Route calls and take messages for the appropriate departments
• Provide friendly, positive, and hospitable service to our in-house guests
• Ensure faxes and mail is distributed and handled correctly
• Answer calls using the phone routing system

• High School Diploma or GED.
• Must have excellent communication skills and be able to read, write and speak English and Spanish fluently
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• Must be to lift up to 15lbs
• 1+ years of customer service experience in call center environment or similar preferred but not required.
• Must be able to work weekends and holidays
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Tuition Assistance
• Family benefits including pregnancy, and parental leave and adoption assistance
• 401K with generous company match
• Comprehensive health benefits – medical, dental and vision
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Wellness Programs
• Advancement & development opportunities
• Community Involvement Programs
• Flexible Spending Accounts
• Military Leave
• Paid Time Off (PTO) – vacation, sick, and personal
• Get access to your pay as you need it with our Daily Pay benefit
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Paid Holidays
• Pet Insurance
• Employee Assistance Program (EAP)

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.