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Technical Support Specialist Jobs

Company

Insight Global
Address Boston, MA, United States
Employment type CONTRACTOR
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description

Company: White & Case

Position: Technical Support Specialist

Openings:1

Location:75 State Street, 24th Floor, Boston, MA 02109

Interview Process:1 and Done!One-hour in person interview with the hiring manager

Duration: 6-month contract

Citizenship: U.S. Citizen

Start date: ASAP

Required Experience:

  • 2-3 years of experience handling tickets through ServiceNow
  • Experience in installing, setting up and updating laptops, monitors, telephones, mobile devices, headsets and other peripherals.
  • Exposure and/or experience with database applications.
  • Experience with tools such as Webex, audio conferencing, Jabber, AirMedia and alike.
  • Application support experience of Microsoft Office 2016 and Office 365, Windows 10, Citrix, Cisco AnyConnect, BlackBerry Work, iManage and SharePoint.
  • ·Knowledgeable with Control Systems, DSPs, Audio Distribution, Touch Panels & Virtual TPs, Cisco Codecs & Infrastructure AV equipment
  • 1-2 years’ experience escalating issues through Lenovo machines

Plusses:

  • ITIL Foundation certification or practical experience of ITIL is desirable.


Day to Day:

Our client is looking for a Technical Support Specialist who will be joining the technology support team, providing day-to-day first and second level technology support to the company. They will be reporting to the Senior Manager of Technology Support. This person will be managing at least 20 tickets a day in ServiceNow, whether it be remote or desktop support, as well as audio visual support. Ideally, not only will they be able to know how to resolve desk top tickets and trouble shoot them, but be able to communicate well and present themselves at a higher caliber because they will be escalating ticket issues for higher level executives/lawyers in the office.The role requires technical knowledge of a variety of technology tools and services that the Firm provides, along with strong and client-service driven skills. Within the day-to-day, they will be installing, setting up and updating laptops, monitors, telephones, mobile devices, headsets and other peripherals. They will assist colleagues in imaging, configuring and swapping out off-lease laptops and will visit and assist users with hardware and software questions and issues.