Technical Program Manager, Generative Ai Personalization

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap promotes human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that improves your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snap’s Generative AI team mission is to develop deeply engaging and delightful Generative AI experiences for our global Snapchat community. We are a team of Product Managers, ML Engineers and Content leads that collaborate with other cross-functional teams to develop, scope and implement features for consumer facing Generative AI features. Our flagship product is My AI - a virtual friend that chats with users across a variety of topics from telling a joke to giving suggestions on where to find your next delicious meal.

We’re looking for a Technical Program Manager to develop and drive our Personalization Program which is all about building more of a personalized connection between My AI and our users.

In this role, you will:

• Develop a key set of KRs and metrics that will define the success of this program.
• Continue to evolve the program as new requirements and technologies come online.
• Develop and coordinate the Personalization workstream into its own full-fledged Program.
• Ensure the accurate allocation of team resources to optimally deliver on the project and overall program goals.
• Drive interdependent projects that ladder up into this Program to success.
• Lead internal and cross-functional teams to align on an accurate scope and level of investment of this Program.

Key Skills And Abilities

• Develop performance indicators and KRs that measure the sustained success of a Program.
• Regularly responsible for performing trade-off analysis (product vs. eng) and prioritizing appropriately sized effort for the project and program deliverables.
• Outstanding written and verbal communication skills and ability to translate difficult / ambiguous concepts to different teams and types of people.
• Strong ability to partner with multiple cross-functional teams to define technical strategy and requirements and drive projects to execution.
• Develop Program from scratch, including Program charters, scope, resourcing / budget and governance.
• Ability to rally multiple teams together to a common goal; particularly with teams where you have no direct authority or oversight.
• Exceptionally sharp attention to detail and ability to stay organized amidst an ambiguous and constantly evolving environment.

Minimum Requirements

• 5+ years of large-scale technology and innovation projects with engineering and product teams.
• A master communicator that knows their audience and can distill sophisticated topics to digestible concepts.
• Proven experience working with global teams distributed across multiple time zones, countries and cultures in a sophisticated technology environment.
• Bachelor’s Degree in Information Systems or related field or equivalent experience.
• Experience delivering Personalization initiatives, particularly with some overlap with Machine Learning.

Preferred Qualities

• A passion and excitement for the Generative AI space, particularly around the innovation of NLPs and LLMs used to power chat experiences.
• Experience with multi-modal communication and understand the outstanding opportunities these modes of communication can provide to a messaging platform.

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

• Zone B: The base salary range for this position is $195,000 - 280,000 annually
• Zone C: The base salary range for this position is $174,000 - 251,000 annually
• Zone A (CA, WA, NYC): The base salary range for this position is $205,000 - 295,000 annually

This position is eligible for equity in the form of RSUs

"Default Together" Policy at Snap

At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week). Remote team members still are expected to travel for mandatory in-person gatherings and to fulfill business needs, at least 4 to 6 times per year.

If you are not based in the same location as this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!