Technical Product Manager - Identity

Job Summary
JOB DESCRIPTION – Technical Product Manager, Identity
Location: US New York | UK – Remote
Division: Enterprise Product Management
Line Manager: Associate Director, Product – Fan Identity
Contract Terms: Full-time/Contract (12months)
THE TEAM
The Marketplace Product team at Ticketmaster is responsible for the online and mobile face of the business and the technology behind it - which enables fans to discover, buy and access the music, sports, arts and theatre tickets they just can’t miss out on.
THE JOB
Ticketmaster has a commanding global presence, operating in 32 countries and attracting 1B annual digital visitors globally. It’s key that we can showcase our breadth of content to fans, merchandise world tours and satiate the desire for die-hard fans to follow their favourite artist or team anywhere in the world.
As a Technical Product Manager in our Identity team, our mission is to ensure genuine fans get access to tickets and to prevent scalpers and bots from purchasing tickets. You’ll be working on one of the most important areas across
Ticketmaster alongside our Data scientists.
You will be comfortable working with APIs, understand the ingestion of data sources & subsequent incorporation into data models. You will get to collaborate on technology solutions where we seek to integrate third party identity verification services. You will have the opportunity to scale our existing scoring product suite globally while maintaining stability and quality.
Responsibilities

• Technical aptitude specific to APIs services, data flows and storage.
• Product life cycle management - roadmap prioritization, requirements gathering and documentation, delivery and post-launch.
• Excellent collaboration skills across product, engineering, support, legal and exec.
• Clear communication, including the ability to simplify technical concepts for general discussion.

Requirements

• Demonstrable communication and stakeholder management skills, including experience in dealing with remote colleagues, across business areas and levels.
• 3-5 years product management experience in technology-focused business, working with data or machine learning products.
• Understanding of agile product management techniques, including Epic and Story creation.
• Proven research and discovery skills including competitive analysis, usage reporting, data modelling, and testing.
• Experienced with the principles of data modelling and statistical analysis.
• Demonstrable experience of interpreting business needs and converting to requirements.
• Understand the machine learning product lifecycle and anticipate the pre/post-launch obstacles.

You (behavioral Skills)

• Results and delivery focused with an eye for quality and reusability.
• Drive to be a subject matter expert and ambition to grow in the role.
• Natural curiosity about how things work and confidence with technical details.
• Ability to work in a fast-paced environment with tight deadlines.
• Creative thought process, curiosity and desire to solve challenging problems.
• Ability to take initiative whilst working collaboratively – a true team player with 'can do' attitude.
• Strong attention to detail and highly analytical mind-set.
• Excellent presentation, written and oral skills.
• Ability to adjust priorities and approaches.
• Exemplary interpersonal skills.
• Highlight effectiveness of solutions through quantifiable results

LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our Work Is Guided By Our Values
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
The Expected Compensation For This Position In NYC Is
$58,500.00 USD
The expected compensation for this position in Westchester is
$58,500.00 USD - $0.00 USD

• Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.
• Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law. It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County. Similar positions located outside of Westchester County will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Westchester County, a potential new employee’s salary history will not be used in compensation decisions.