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Tech Support Analyst Jobs

Company

East Carolina University
Address , Greenville, Nc
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description

University Advancement is dependent on the management of information. The primary tool for information management is the alumni/donor database. This position oversees/maintains data integrity of information in the “One” database in support of development activity. The data includes alumni, donor records and prospects for the ECU Foundation and the ECU Medical Foundation.
This position reports to the Director of Advancement Services. Responsibilities have increased due to the complexity of the database and the number of users. University Advancement will be evaluating CRMs the Fall of 2023 with plans to implement new system July 2024. The project will take 18-24 months and this position will be assign vital tasks for the successful implementation of our new donor CRM.

JOB DUTIES:
30%
This position will plan, direct, and manage the development of the database and its integrity. Direction includes devising and implementing the necessary programs and procedures to ensure the integrity and security of the Alumni/Donor Database (One). Management responsibilities include identifying, analyzing and tracing technical data processing problems. Communicating and consulting with end users and software companies to resolve technical problems with the database or works closely with ITCS to resolve.
25%
Plans, coordinates and administers the One application training for staff within the division and within other divisions that have access to the One application. Analyzes the needs of users and updates and assigns security rules, classifications and responsibilities. Answers all questions related to One. Resolves application problems by using documentation and resources from software company (One)
25%
Supervises Data Entry personnel, including overseeing completion of job duties, delegating work projects, time management guidance, providing training and performance reviews. Independently directs information management projects to enhance data integrity. Establish and implement all processes and procedures for database management. These procedures include, but are not limited to, making updates to computer records, tracking gift information, adding new records to the system, implementing proper coding for ease of extraction of data and maintaining documentation.
8%
Manage, direct, and verify all data uploads for the One application. This includes the grad upload from the Banner student database, National Change of Address and LinkIDs from Alumni finder and any other data uploads.
7%
Perform and assume other duties, responsibilities, and special projects as assigned by the Director of Advancement Services.
5%
Attend monthly meetings with ITCS to prioritize service requests. Submit all service requests and maintain log of pending/completed request.

Minimum Education/Experience
Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Advanced level requires an additional two years of experience.

License or Certification required by statute or regulation
N/A

Preferred Experience, Skills, Training/Education

License or Certification required by the Department
N/A

Special Instructions to Applicant
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.

Job Open Date
05/09/2023

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.
05/22/2023

Open Until Filled
No

Quick Link for Direct Access to Posting
https://ecu.peopleadmin.com/postings/61994

Alternate option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE
East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA[email protected].

Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.