Team Program Account Manager, Arena & Team Projects

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team + role
The Team Program Account Manager, Arena and Team Projects purpose is to grow our wholesale business by cultivating relationships within the top Arena buyers and operators, by growing large scale Team based partnerships, and acquiring and retaining guests for lululemon. They will collaborate with Area Partners to provide training on product education, increase sell-through, elevate the guest experience, and increase the brand presence in Arena locations.
a day in the life:  what you’ll do 

• You monitor the in-season ordering process and support in any partner-facing communication
• Travel in the US and Canada 6-8 days per month
• You work in close collaboration with the Manager, Team Program, Director, Strategic Sales and Senior Retail Directors to help shape the long-range Arena Roadmap and Strategy
• You will work cross functionally with Community, Sports Marketing, Product, and more, on experiences and activations within Arenas
• You are comfortable representing the lululemon brand through presentations, sweat dates and meetings with current and future partners
• You provide onboarding with the right tools and training, including product education, VM, brand, social media best practices
• You identify and develop new potential Arena locations, while managing and elevating partner performance in your existing portfolio
• Through reporting and data analysis you develop Arena specific initiatives with your cross functional partners driving a healthy comp business across partners
• You confidently track your sales to report on business trends and escalate any opportunities or concerns
• You will be the first point of contact for top Arenas across North America, while also leading large scale partnerships in the world of Teams and Sports
• You lead market planning conversations with cross-functional partners to support driving traffic back to lululemon channels in new and existing markets
• You manage our brand integrity including pricing policy, buy process, media content, studio presence and A/R status, including all terms in the lululemon partnership agreement
• You work cross-functionally with our Product leaders to collaborate on the ideal assortment throughout both the seasonal and planned buy process. Responsible for communicating product trends to our product team and influencing the assortment
• You are a great coach and consistently support your accounts with their requests and provide insights around orders, inventory management and brand experiences
• Work cross-functionally to deliver strategies across guest experience, training, arena brand experience, educator experience, and Marketing

 qualifications

• Integrates fun and joy as a way of being an working, aka doesn’t take themselves too seriously
• Retail store or regional manager experience preferred
• Passion for technical, high performing product
• Strong analytical, problem solving, and root cause identification skills
• Experience within the world of Sports and Team sales
• Account Management experience is required
• 4+ years related work experience in related workforce - sales, account management, retail leadership
• Fosters connection by putting people first and building trusting relationships
• Self-motivated, passionate, detail-oriented, multi-talker, thrives in a fast-paced environment creating form net new
• Acknowledges the presence of choice in every moment and takes personal responsibility of their life

must haves

• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Communicate with honesty and kindness and create the space for others to do the same.

Additional Notes
Authorization to work in the USA is required for this role.
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