T + W Claims Adjuster

Job Title: Claims Adjuster - Tire & Wheel (Bilingual French /English)

Location: Remote in US-GA

Training class will start August 14, 2023

Job Overview:

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all levels of the organizations. In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.

Job Responsibilities:

• Participate in all training as required to perform the duties of the role
• Order an appraisal when claim is over threshold amount or possible fraud
• Performs other duties as assigned by the Claims Center Manager or Team Lead
• Send denial letter to customer and copies dealership if necessary
• Receive documentation and organize by claim number
• Adhere to Quality Assurance Guidelines
• Notify Supervisor when possible fraud is suspected
• Follow proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Handle claims related calls per work schedule performing within defined metrics
• Keep record of the phone call and transmits claim form to Dealership or Repair Facility
• Order inspection when applicable
• Master understanding of clients, agents, and contract terms and conditions
• Prior to sending checks out, must ensure premium is first received from Dealership
• Escalate issues to team lead, supervisor, or managers when unable to de-escalate
• Drive the status of the claim within the Safe-Guard system
• PDR handling
• Understand exceptions based upon dealership, agent, or client as noted in system
• Notate the system
• Send missing information letter to customer if document is missing and copies Dealership if necessary

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

• Ability to exercise sound judgment when interacting with customers and vendors
• Strong computer skills and the ability to troubleshoot and service policy issues
• Attention to detail and ability to handle complex situations
• High School Diploma or equivalent combination of education and experience required. College degree preferred.
• High attention to detail, good punctuation, spelling, mathematical, grammar, analyze complex-detailed reports
• Strong interpersonal, analytical and problem-solving skills. Superior verbal/written skills and communications skills.
• Must be able to successfully pass a background check
• Minimum 3 years of experience in customer service, insurance claims, call/claims center environment. Equivalent combination of education and experience may be considered.
• Must be authorized to work in the U.S
• Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel)

Job Preferences:

• Preferred - two years of experience in automotive insurance or warranty claims
• Preferred: Bilingual or Trilingual with the ability to read, write and speak English and French in a business setting
• Preferred - one year of experience with in an automotive repair or tech role
• Preferred - two years of experience in a high-volume Call Center
• Experience within Automotive Industry preferred

About Safe-Guard Products International

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.