Systems Support Engineer Jobs

The System Support Engineer position is expected to perform a variety of niche and complex activities involved in the installation, configuration, set-up, operations, modification and repair of computer, automated office, telecommunications and multi-media equipment, systems and related hardware and software for their location. They will handle requests from on-site users and for systems around the property. This role will be collaborating with the other technology groups across Disney as well as the resort leaders.

Responsibilities:

• Management of software maintenance/updates (Windows, Office, etc.)
• Cable management
• Ensure all PCI, Security and Network corporate policies and procedures are followed

• Lead projects including but not limited to:

  • Cable management

  • Office Moves

  • CCTV Cameras

  • Digital Signate (Front Desk)

  • Provide infrastructure support for following:

  • Phone Room

  • Lan Closet

  • Server Room

  • Manage VLANs and servers

  • Guest WIFI and Access Points

  • Resort TVs

  • Audio System

  • Patch Panel /Port management

• Provide direct support of frontline Cast for access and hardware/software requests (Traka accesses, Visi Online, key fobs, etc.)

• Provide technical support for all resort systems including but not limited to:

  • CCTV, POS, Servers, UPS, Guest room door locks, Front desk systems, music system

• Maintain and support LAN drops
• Support Entry card access (Beach House, resort main entry, future Big Dipper gates) and programming as well as any future card access to cast areas
• Office Moves
• Management of ordering needed IT supplies (Traka security loops, blank Visi keys, fobs, cord control ties, etc.)
• Resort TVs
• Manage time and advance issues as needed
• Coordination of timely removal to Walt Disney World of outdated hardware to prevent accumulation on property
• Management of virus protection and end point protection
• Server Room
• Service All business applications
• Other duties as assigned
• Patch Panel /Port management
• Must be available to be on call for after hours and weekends as needed
• General network and user administration tasks
• Ensure all areas of the resort are supported with proper computer systems.
• Audio System
• CCTV Cameras
• Digital Signate (Front Desk)
• Lan Closet
• Manage VLANs and servers
• Phone Room
• Maintenance of resort time clocks
• CCTV, POS, Servers, UPS, Guest room door locks, Front desk systems, music system
• Track and document all setup/configurations of systems, issue resolutions and project support

• Perform system administration and maintenance tasks including:

  • Management of software maintenance/updates (Windows, Office, etc.)

  • Management of virus protection and end point protection

• Provide infrastructure support for following:
• Guest WIFI and Access Points
• Provide support for Workstations and printers

Qualifications:

• Experience with ServiceNow module suite and reporting capabilities
• Experience supporting voice/data infrastructure.
• Focused on quality, organized, committed to continual improvement
• Outstanding ability to diagnose technical problems and quickly find solutions with very little direction/ interaction.
• Emphasis on sharing of knowledge through good communications, peer training, and written documentation
• BS/BA degree in Computer Science or relevant technical subject area and/or relevant experience
• Outstanding ability to quickly learn new technologies.
• Outstanding ability to organize and prioritize technical services requests
• Flexibility and agility while working on multiple tasks.
• Excellent technical, analytical, problem resolution, interpersonal and communication skills
• Consistent track record of providing end user IT services.
• Initiative and ability to research problems independently and find root causes
• 5+ years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting.
• Outstanding ability to interact and connect with all levels of end users

Licenses / Training

Apple Certified, MCSE, CCNA, ITIL