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Systems Support Engineer Jobs

Company

Disney

Address , Hilton Head Island, 29928, Sc
Employment type
Salary $88,970 - $119,350 a year
Expires 2023-07-27
Posted at 10 months ago
Job Description

Systems Support Engineer

Job ID
10049587
Location
Hilton Head Island, South Carolina, United States
Business
The Walt Disney Company (Corporate)
Date posted
May 26, 2023

Job Summary:

The System Support Engineer position is expected to perform a variety of niche and complex activities involved in the installation, configuration, set-up, operations, modification and repair of computer, automated office, telecommunications and multi-media equipment, systems and related hardware and software for their location. They will handle requests from on-site users and for systems around the property. This role will be collaborating with the other technology groups across Disney as well as the resort leaders.

Responsibilities:

  • Track and document all setup/configurations of systems, issue resolutions and project support
  • Ensure all PCI, Security and Network corporate policies and procedures are followed
  • Resort TVs
  • CCTV, POS, Servers, UPS, Guest room door locks, Front desk systems, music system
  • Perform system administration and maintenance tasks including:

    • Management of software maintenance/updates (Windows, Office, etc.)

    • Management of virus protection and end point protection

  • Management of ordering needed IT supplies (Traka security loops, blank Visi keys, fobs, cord control ties, etc.)
  • Provide technical support for all resort systems including but not limited to:

    • CCTV, POS, Servers, UPS, Guest room door locks, Front desk systems, music system

  • Manage VLANs and servers
  • Provide support for Workstations and printers
  • Support Entry card access (Beach House, resort main entry, future Big Dipper gates) and programming as well as any future card access to cast areas
  • Office Moves
  • Provide direct support of frontline Cast for access and hardware/software requests (Traka accesses, Visi Online, key fobs, etc.)
  • Lan Closet
  • Ensure all areas of the resort are supported with proper computer systems.
  • Audio System
  • Cable management
  • Service All business applications
  • Management of software maintenance/updates (Windows, Office, etc.)
  • Lead projects including but not limited to:

    • Cable management

    • Office Moves

    • CCTV Cameras

    • Digital Signate (Front Desk)

    • Provide infrastructure support for following:

    • Phone Room

    • Lan Closet

    • Server Room

    • Manage VLANs and servers

    • Guest WIFI and Access Points

    • Resort TVs

    • Audio System

    • Patch Panel /Port management

  • Phone Room
  • Maintenance of resort time clocks
  • Patch Panel /Port management
  • Coordination of timely removal to Walt Disney World of outdated hardware to prevent accumulation on property
  • Maintain and support LAN drops
  • Manage time and advance issues as needed
  • Digital Signate (Front Desk)
  • Server Room
  • General network and user administration tasks
  • Management of virus protection and end point protection
  • Other duties as assigned
  • Must be available to be on call for after hours and weekends as needed
  • Provide infrastructure support for following:
  • Guest WIFI and Access Points
  • CCTV Cameras

Qualifications:

  • Experience with ServiceNow module suite and reporting capabilities
  • Outstanding ability to interact and connect with all levels of end users
  • 5+ years of experience as support analyst/engineer including image creation/build, OS installation/troubleshooting.
  • Initiative and ability to research problems independently and find root causes
  • Consistent track record of providing end user IT services.
  • Flexibility and agility while working on multiple tasks.
  • BS/BA degree in Computer Science or relevant technical subject area and/or relevant experience
  • Experience supporting voice/data infrastructure.
  • Outstanding ability to organize and prioritize technical services requests
  • Focused on quality, organized, committed to continual improvement
  • Emphasis on sharing of knowledge through good communications, peer training, and written documentation
  • Outstanding ability to quickly learn new technologies.
  • Excellent technical, analytical, problem resolution, interpersonal and communication skills
  • Outstanding ability to diagnose technical problems and quickly find solutions with very little direction/ interaction.

Licenses / Training

Apple Certified, MCSE, CCNA, ITIL

The hiring range for this position in South Carolina is $ $88,970.00 to $119,350.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.