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Information Systems Specialist Jobs

Company

City of Berkeley, CA
Address , Berkeley, 94704, Ca
Employment type
Salary $7,635 - $9,062 a month
Expires 2023-06-17
Posted at 1 year ago
Job Description
The Position

The City of Berkeley is accepting applications for Information Systems Specialist! Positions in this class specialize in installing, configuring, and trouble-shooting computer hardware and software to meet specific departmental or City-wide needs.

In the Information Technology Department: The Information Systems Specialist position is assigned to the Help Desk in the Network Operations Division. Incumbents will support computer hardware, software, and peripherals including: PCs, laptops, tablets, printers, mobile phones, and VoIP desk phones. Technical support may be delivered both over the phone through remote desktop software and in person through field visits to any one of our 43 citywide locations. In addition to desktop support, the Network Operations Division is responsible for server and network administration, solutions and enterprise architecture, and network security. The ideal candidate will possess excellent customer service skills; good oral and written communication skills; technical competency to troubleshoot computer hardware and software issues in a high-paced environment; the drive and commitment to continuously learn, grow,
and to keep up with the constant changes in technology.

In the Berkeley Public Library: The Information Systems Specialist position is assigned to the Help Desk in the Library IT Division. Incumbents will support computer hardware, software, and peripherals including: PCs, laptops, tablets, printers, mobile phones, and VoIP desk phones. Technical support may be delivered both over the phone through remote desktop software and in person through field visits to any one of our 5 citywide locations. . In addition to desktop support, the Library IT Division is responsible for server and network and datacenter administration and network security. The ideal candidate will possess excellent customer service skills; good oral and written communication skills; technical competency to troubleshoot computer hardware and software issues in a high-paced environment; the drive and commitment to continuously learn, grow, and to keep up with the constant changes in technology.
Successful applicants will present the ability to independently:
  • Gather and analyze information regarding departmental computer hardware, peripheral equipment and software requirements and installs or upgrades single PC or network systems to fulfill these needs; makes routine hardware upgrade and repairs, refers other repair work to vendors
  • Confer with department management staff regarding assigned program areas
  • Assist department staff in implementing new or upgraded programs and applications
  • Analyze, diagnose, and correct routine network problems
  • Work with department staff to assess their needs and to develop word processing, spreadsheets, databases, Internet and other applications specific to their use
  • Resolve routine user "how to" problems with hardware and software, either in person, phone, or e-mail
  • Maintain records and prepare periodic and special reports of work performed
  • Configure commercial software to meet specific defined needs; install software and instruct departmental staff in the use of such applications; provide as a liaison between software and hardware vendors and department user personnel for specialized applications
  • Troubleshoot hardware problems and correct or calls appropriate service organizations

Required Qualifications

EDUCATION:
Equivalent to graduation from a four-year college and demonstrated ability to develop and modify computer applications at the level described above. Experience in developing computer applications similar to those described above may be substituted for the educational requirement on a year-for-year basis.

Knowledge and Abilities

Knowledge of:
  • Standard PC applications including database, word processing, spreadsheets, Web browsers, and similar computer software
  • Personal computer hardware and operating systems
  • Computer networks hardware, cabling principles, network operating systems, and principles of network architecture
  • Basics of Internet functioning and architecture
  • Policies, procedures, concepts and terminology related to the work of the department to which assigned
  • Job planning, prioritizing and scheduling techniques

Skill in:
  • Providing guidance and technical support to PC users either in person, or by phone
  • Making sound independent decisions within established guidelines
  • Establishing and maintaining effective working relationships with those encountered in the course of the week
  • Instructing departmental staff in the operation of computer applications, including explaining system concepts to non-technical users
  • Troubleshooting PC hardware and software problems and making modifications and repairs
  • Preparing clear and concise program documentation, user procedures, reports of work performed, and other written materials

Application Process

Applicants must submit the following:
  • RESPONSES TO THE SUPPLEMENTAL QUESTIONNAIRE
  • CITY OF BERKELEY EMPLOYMENT APPLICATION
All materials must be received no later than the closing date, at 5:00 p.m. PST. Postmarks, faxes and incomplete applications will not be accepted. Resumes are not a substitute for a completed application.
The examination process will consist of:
  • Review of applications for minimum qualifications for the position and to ensure all materials have been submitted.
  • Applicants meeting the minimum requirements will undergo an evaluation of their education, training, and experience to determine the best qualified applicants.


Applicants meeting the minimum qualification and have complete application materials will have their names placed on an employment eligible list that hiring department(s) will use to conduct final selection interviews. Hiring Department(s) will contact applicants directly if selected to participate in their hiring/selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background / reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver’s license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.


DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate. All City employees are required to provide services as Disaster Service Workers in the event of an emergency / disaster.


Exam Access Accommodation: In compliance with local, state and federal laws and regulations, the City of Berkeley will employ and promote qualified individuals without regard to disability. The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must do so no later than the final filing date for receipt of applications, otherwise it may not be possible to arrange accommodations for the selection process. Such requests should be addressed to the Human Resources Department | 1-510-981-6800 | [email protected] |2180 Milvia 1st Floor, Berkeley, CA 94704. Requests can be made via email, phone, or in writing via U.S. mail.
Alternative Application Formats: This application material is available in alternative formats upon request. Alternative formats include audio-format, braille, large print, electronic text, etc. Please contact the ADA Coordinator, 2180 Milvia Street, Berkeley | Phone: 1-(510)-981-6300 | TTY: 1-(510)-981-6347| [email protected] and allow 7-10 days for production of the material in an alternative format.

The City of Berkeley is an EEO/ADA Employer.