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Company | CIO Solutions |
Address | San Luis Obispo, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-01 |
Posted at | 1 year ago |
About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, medical practices and non-profit organizations. We have been around for a decade and continue to grow each year with one goal in mind – to provide our clients with expert custom IT solutions supported by knock it out of the park customer service. Our team works out of offices located in Santa Barbara, San Luis Obispo and Fresno, CA.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Remote access solution support: VPN, Terminal Services, and Citrix.
- Design and implement disaster recovery solutions.
- Implement and configure essential server programs for customers, client/server database programs, directory services, e-mail server programs, and web server applications.
- Design and implement hosted and cloud solutions for customers using technologies that meet their requirements.
- Support services for virtualization technologies: VMware, Citrix, and HyperV.
- Setup and configure network and server equipment and prepare equipment for operation.
- IT support relating to issues with the internal systems and network infrastructure.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Establish and document instructions, policies, and procedures for implementing, maintaining, and troubleshooting network and server equipment and add to electronic knowledgebase for service team to support.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Enter all work as service or project tickets in ConnectWise.
- Ability to work in a team and communicate effectively, including interdepartmentally.
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
- Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
- Typing skills to ensure quick and accurate entry of service request details.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Diagnostic skills related to technical issues.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to prioritize tasks, meet deadlines, and coordinate with other staff.
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, Sophos Certified Technician, Cisco CCNA, or VMware VCP.
- Service awareness of all organization’s key IT services for which support is being provided.
- Bachelors degree or equivalent experience in Computer Science, Information Technology, or related field preferred.
- Technical awareness: ability to match resources to technical issues appropriately.
- Be a licensed driver in the State of California with a valid class C driver license and a clean driving record.
- Self-motivated with the ability to work in a fast moving environment.
- Ability to multi-task and adapt to changes quickly.
- At least 5 years total experience in the IT field.
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