Systems Administrator Jobs

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The School of Nursing has an outstanding opportunity for a Systems Administrator. As a member of the University of Washington School of Nursing’s Information Technology team (UW SoN IT), you will advance healthcare in Washington State and beyond by supporting teaching and research. We are a cross-functional team that supports the success of a nationally top-rated school of nursing by innovating in areas like online learning, student engagement, and nursing simulation. We are looking for an expert in on-premises and cloud information technology infrastructure who is excited to support the service platform on which we build success.
We need someone who:

is well-versed in Microsoft Active Directory, Group Policy, and Windows system administration

has experience deploying and supporting reliable services on cloud platforms (AWS, Azure, Pantheon, etc.)

can specify, configure, and support services to remotely deploy and manage our Windows workstations and applications, and keep them updated (such as Intune, MDM, and MAM)

understands information technology security, and can update and document our information security controls and operational practices

has experience supporting Mac OS in a mostly Windows environment

is skilled at consulting with stakeholders, analyzing their needs, researching solutions, and then recommending, planning, deploying, and supporting stable IT solutions to meet their needs

Our Systems Administrator implements best practices and guidelines for the School’s IT efforts. They must stay current with the state of technology so they can make appropriate recommendations regarding system selection, maintenance, and upgrades. The successful candidate must be able to work collaboratively with their cross-discipline peers to provide exceptional customer service to University community members including faculty, staff, and students with diverse technology skills and experience.
DIMENSIONS:
The UW SoN is one of the Nation's top-ranked nursing schools. It is a national and international leader in improving the health and well-being of individuals, families, and communities through education, research, and service. It is also one of the most successful nursing schools in the country in obtaining research funding from the NIH and other sponsoring institutions.
The Systems Administrator must meet the technology needs of the UW SoN faculty and staff, provide outstanding client services and support, maintain maximum system uptime, and provide a secure and friendly environment that is conducive to advancing education and research. They provide critical technical support to UW SoN faculty and staff and play a key role in supporting the School's mission and strategic plan. This position helps ensure that UW SoN IT initiatives are aligned with the School's Mission and Vision, as well as the strategic direction of the University of Washington’s Information Technology department (UW-IT).
Under the general direction of the University of Washington School of Nursing (UW SoN) Assistant Director of Learning and Information Technologies, as part of the SoN Infrastructure Operations team, Systems Administrators support the operation of a complex networked computing environment to meet the School’s current and emerging information technology needs.
This position is a critical member of the SoN operations, providing technological expertise in the areas of academic, staff, and student IT matters. The position implements best practices and guidelines for all IT efforts within the SoN. The Systems Administrator must stay abreast of technology changes to make appropriate recommendations regarding maintenance and upgrades to UW SoN IT systems. This position requires a commitment to client service, the ability to work collaboratively in a changing environment, and the skill to work with other members of the University community (faculty, staff, and students) who have diverse technology skills.
The Systems Administrator employs a variety of skills and aptitudes which include a broad technical knowledge, a deep understanding of the business needs of the School, and outstanding decision making abilities. The System Administrator uses these to support and further the School's strategic goals.
The UW SoN is one of the nation’s top-ranked nursing schools in the nation. It is a national and international leader in improving the health and well-being of individuals, families, and communities through education, research, and service. It is also one of the most successful nursing schools in the country at obtaining research funding from the NIH and other sponsoring institutions.
The Systems Administrator assures that UW SoN faculty and staff technology needs are met, provides excellent client services and support, maintains maximum uptime, and provides a secure and friendly environment that is conducive to advancing education and research. They provide critical technical support to UW SoN faculty and staff, and play a key role in supporting the on-going mission and strategic plan of the School of Nursing. This position must ensure that UW SoN initiatives are aligned with the UW SoN Mission and Vision, and with strategic direction from UW-IT.
Responsibilities:
This position is supervised by the Assistant Director of Learning and Information Technologies, who directly manages our Infrastructure Operations, and who reports to the Director of L&IT. Work assignments are directed by the Assistant Director on issues related to computing services, information/knowledge management and other duties based on feedback from helpdesk, monitoring systems, user feedback, and personal initiative. Work assignments related to curricular support technologies, distance learning and Instructional systems are derived from the Director of Learning and Information Technologies and are assigned by the Assistant Director.
The SoN’s network is composed primarily of Windows servers in Active Directory running in an outsourced Infrastructure as a Service (IaaS) environment. Workstations consist of PC running Windows and Macs running OSX.
Operations

Oversee the day-to-day operations of a complex computing and network environment that includes on-prem and cloud servers and services, on-prem and mobile workstations, printers, and networked appliances.

Analyze and resolve issues with complex systems consisting of servers, workstations, mobile devices, and cloud services.

In collaboration with the central University of Washington Information Technology (UW-IT) department, analyze, test, document, and troubleshoot a large and complex network spanning multiple TCP/IP subnets and physical locations.

Ensure high service availability.

Develop and maintain operational documentation of IT servers and services.

Research, recommend, and implement information management process and procedure best practices to ensure that all UW SoN data is protected through appropriate security, redundancy, and backups.

Maintain, investigate, design, and configure remote access services to support global productivity.

Analyze and revise UW SoN's IT systems to ensure they are compliant and consistent with regulations from HIPAA, FERPA, the UW Human Subject Review Board, and the UW Administrative Policy.

Work with the UW SoN IT Sr. Interactive Developer to support a robust and reliable web hosting platform that supports the school’s 30+ websites.

Design, deploy, monitor, and troubleshoot applications, systems, and servers.
Continuous Service Improvement

Using their knowledge of the state of the art, and leveraging expert-level experience, the Systems Administrator will identify and recommend system and service upgrades, additions, and retirements to maintain a modern, stable IT infrastructure.

Consult with UW SoN departments and functional units, analyze their unique business requirements, and design and deploy sustainable infrastructure strategies.

Consult with UW SoN Learning Technologies to design, deploy, and maintain media and web services to support their mission.
Other duties

Perform other duties as required to support the ongoing mission and strategic plans of the SoN.
Requirements:

Bachelor's degree in Information Technology, Computer Science, or related field.

At least 4 years of increasing responsibilities while delivering information technology services in a complex environment.

At least 2 years experience delivering highly available services in a Windows Active Directory environment.

Expertise in TCP/IP networks including subnetting, DHCP, WINS, DNS and Firewalls.

Strong interpersonal and communication skills.

Ability to work independently.

Ability to handle confidential information responsibly.

Ability to manage multiple projects with critical deadlines.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Desired:

Experience working in academic and/or health care IT positions.

Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE)
Expertise with the following:

Federated Authentication using Shibboleth, SAML, ADFS or LDAP.

Microsoft SQL Server.

Deploying Microsoft Internet Information Server (IIS) as an application platform.

Secure Sockets Layer (SSL) on Microsoft Internet Information Server (IIS).

Supporting Content Management Systems (CMS) such as WordPress and Drupal.
Using the UW-IT Groups Service tool.

Working with the UW-IT Delegated OU Service.

Windows Server Update Services (WSUS).

Learning Management Systems such as Canvas and Moodle.

Scripting with PowerShell, VBScript, etc.
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Workforce Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.