It Systems Administrator Jobs

Who We Are

At Seattle Bank, we take a personal approach to banking. Locally owned and managed, we are a digitally-driven boutique bank serving families and businesses in the Greater Puget Sound region and delivering partner banking services to companies nationwide. Our experienced team of bankers blends big-bank solutions with boutique-bank service, focusing on building relationships that last and solutions that succeed. From smart technologies that give our clients more control to creative solutions that can make money work smarter, we’re always building better ways to bank. Seattle Bank is one of a small number of banks in the country with a cloud-based, open API core banking system. This technology stack supports our growing array of personal and business banking offerings, as well as our partner banking services that enable fintech's, marketplaces, and brands to embed banking transactions into their customer experience. Ranked in the top ten percent of banks nationally for return on assets and efficiency, Seattle Bank is a wholly owned subsidiary of Seattle Bancshares, Inc., a privately held bank holding company.

Position Summary

The IT Systems Administrator’s primary responsibility is to develop, enhance, maintain, and monitor the Bank’s network and application infrastructure. This includes systems analysis, purchasing and provisioning, implementation and deployment, upgrades, and providing technical and administrative support. The position reports to the SVP, IT Systems Manager and will work closely with other IT and IS team members and Bank staff to insure the reliability, security, and efficiency of the Bank’s network, applications, printers, phones, and other systems and platforms.

Essential Duties

• Provides training and education services to staff for certain systems or applications, and performs new-hire IT/IS orientation
• Work with 3rd party vendors and internal staff to resolve application and hardware issues
• Access software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution
• Keep current with latest technologies and update job knowledge by remaining aware of new regulations; participating in educational opportunities; reading professional publications; maintaining personal networks and participating in professional work groups and organizations
• Other duties as assigned
• Test fixes and follow up with staff to ensure problem has been adequately resolved
• Take ownership of customer issues reported and see problems through to resolution, including follow-up and documentation
• Manage the Bank’s network diagrams, both internal and external
• Set up user accounts, permissions and passwords, install, troubleshoot, and repair hardware, software, printers, phones, and AV equipment
• Perform assigned duties in accordance with the Bank’s Mission, Vision and Core Values, and provide the Bank’s customers with exceptional service in accordance with the Bank’s customer service standards
• Order equipment and software as required and coordinate with vendors
• Provide first and second level support for internal employees
• Identify and learn appropriate software and hardware used and supported by the organization to include banking applications
• Provide prompt and accurate feedback to customers and provide continuous status information to ensure customer satisfaction
• Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Apply diagnostic utilities to aid in troubleshooting
• Manage the integrity of the Bank’s network infrastructure to ensure equipment and software is working appropriately and effectively
• Develop help sheets and knowledge base articles for end users
• Assist in the development and implementation of IS/IT desk procedures, including those for security, disaster recovery, standards, purchasing and service provision. Where applicable create workflow and process documents
• Manage the Banks ticketing system adhering to the expected IT and IS SLA requirements
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Communicate and report any banking system downtime or scheduled maintenance to the appropriate staff

• Extensive application support experience
• SQL Report Builder platform and be able to write or modify queries for reporting purposes
• Knowledge of bank core systems and banking applications (preferred)
• Strong understanding of project management principles
• Strong knowledge of Microsoft Office Suite
• Thorough knowledge of bank policies and regulatory requirements
• Ability to organize and prioritize tasks at an individual level under a variety of conditions and constraints with minimal guidance
• Strong analytical ability
• Experienced in management and configuration of network routers, switches, and firewalls
• Veeam backup software
• Effective oral and written communication skills
• Possess knowledge of:
  • SQL Report Builder platform and be able to write or modify queries for reporting purposes
  • VMWare virtual environment platform
  • Veeam backup software
• Strong knowledge of hardware troubleshooting such as printers, workstations, phones, etc
• VMWare virtual environment platform

Physical Requirements

• Duties require occasional lifting and/or moving up to 20 pounds (and potentially up to 30 pounds)
• Duties require frequent sitting, use of hands, and ability to speak and hear
• Duties require occasional reaching, stooping, bending, kneeling, and crouching
• Duties constantly require vision ability including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus

Seattle Bank Benefits

We’re committed to delivering our promise of peace of mind to our clients. But we’re also committed to our team members. We have intentionally designed a culture and work space that are highly collaborative, inclusive and supportive. We believe in the value of each team member and offer a full range of benefits and perks designed to support both your personal and professional goals. Our comprehensive benefits program for eligible employees includes:

• 401K with Bank contribution
• Medical, Dental and Vision insurance
• And fun, extra perks such as company socials and lunches, team development activities, bank sponsored volunteer opportunities, paid volunteer hours, quarterly incentive awards, and professional development opportunities.
• Paid Holidays – 10 days
• Stock Options
• Annual Bonus
• Transportation Benefits
• Employee Assistance Program (EAP), Life Insurance, Long Term Disability, Voluntary Life
• Paid Vacation – 3 Weeks
• Paid Sick Time – 1 hour per 40 hours worked