Junior Email Systems Administrator

Job ID: 2309780

Location: WASHINGTON, DC, US

Date Posted: 2023-07-17

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-time

Shift: Evening Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: No

Description

SAIC is seeking an Exchange Systems Administrator to support a large federal government agency. This shift is an evening shift and is Sunday-Thursday. There may be an option to work 4 day 10 hour shifts on Sunday-Wednesday. The position may allow temporary hybrid remote work due to Covid-19. Position may be called back onsite at any time at the customer's request.

This role requires some onsite work and hands-on experience with Outlook & Exchange.

Description of Duties

• Provide technical support for backup systems (Avamar and CommVault).
• Monitor ticketing system to receive technical work assignments and resolve within the SLA.
• Troubleshoot email routing/delivery issues.
• Complete shift logs and turnover.
• Perform server builds and decommissions.
• Reply to all customer inquiries in a timely manner.
• Assist customers with PST mapping modify/restore.
• Perform basic system administration on Exchange 2016/2019 email systems.
• Monitor systems consoles and remediate alerts.
• Fulfill user requests for technical issues relating to email account management and MS Teams following Standard Operating Procedures.
• Correct user Outlook issues: setup, junk mail, and mailbox size increase. Add/modify Outlook shared calendar.
• Document issues and escalate to next tier support as necessary.
• Add/delete/modify Distribution Lists.

Qualifications

Required Experience & Education

• Ability to work independently to process technical service requests using an enterprise ticketing system such as ServiceNow, Remedy, etc.
• One or more of the following: CompTIA Network+, CompTIA A+, or other relevant certifications.
• Understanding of basic concepts relating to Cloud environments as well as TCP/IP based networking concepts.
• Basic literacy in Microsoft PowerShell, Exchange, Windows Server, and Active Directory.
• Proficient in following standard operating procedures and comply with data entry standards.
• Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
• AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience.

Required Clearance

• Ability to obtain a Top Secret Clearance.
• US Citizenship.
• Active Secret or TS is preferred.

Desired Qualifications

• ITIL Foundation or ISO20000 experience.
• Documentation and SOPs.
• M365 or Cloud related certifications.
• Microsoft Exchange Server, Microsoft Server OS, Active Directory, Systems Center Operations Manager (SCOM).

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.