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Systems Administrator Iii - Systems/Operations
Company | Utah Valley University |
Address | Orem, UT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-06-05 |
Posted at | 11 months ago |
Salary: \$56,842.00 - \$71,053.00 Annually
- Ensures that the underlying infrastructure is running smoothly, and that systems and tools are working as expected. Analyze day-to-day functions and the processes of systems and network management software to ensure they are performing within predetermined specifications. In support of core systems availability and reliability, integrate diverse monitoring solutions for emerging and existing IT infrastructure using automation and API tools in on-premises and cloud architectures. Engineer centralized, enterprise-wide alerting and key performance indicators that gives timely, actionable information to subject matter experts, stakeholders, and leadership. SRE teams conduct post-incident reviews , documenting findings and acting on lessons learned. Following the incident resolution, the engineer will revisit the issue and d termine the cause. Build or optimize the incident lifecycle to bolster reliability of services. Maintain documentation and runbooks to ensure that teams get information when they need it.
- Performs day-to-day administration, maintenance, upgrades, and operation of existing and recently developed systems including Virtualization infrastructure (on-premises and cloud), Microsoft Windows System administration, and Linux operating systems as well as application systems and technologies. Ensure standard operating procedures, runbooks, disaster recovery, and service catalog definitions are matured and ready for production. Responsible for lifecycle of product set maintenance, availability, reliability, and performance reporting to decision makers and developers. Perform tasks, as needed, to augment work needed on systems by their engineers to ensure timely achievement of project plans and goals. Advocate, contribute, recommend, and facilitate these ever-improving standards and best practices through successful adoption of change within UVU\'s Digital Transformation department.
- Provides leadership, communications, development, engineering, automation, and feedback necessary for enterprise planning and architecture. Timely and responsive work is key for providing what went well or what went badly during a change/incident/problem cycle. Participates in after-hours and weekend on-call rotation and provide training to other on-call staff. Provide remote hands for systems and application administrators that need physical and virtual support within on-premises and cloud facilities. Perform other job-related duties as assigned.
- Develops operational tools and processes, builds reliable systems, ensures compliance to operational standards, and provides support to operational staff. This can be anything from adjustments to monitoring and alerting to code changes in production. A SRE can be tasked with building a homegrown tool from scratch to help with weaknesses in software delivery or incident response and management. SREs responsibilities include writing and developing code to automate processes, such as analyzing logs, testing production environments, and responding to any issues. Such automation allows developers and engineers to focus their attention on bug fixes and building new features rather than be burdened by the day-to-day operational requirements needed in their projects.
- Knowledge of Agile and iterative development process (e.g. Scrum and Kanban).
- Knowledge of ITSM platforms such as Jira Service Management, ServiceNow, or other.
- Proficient and current knowledge of industry trends, tools, and processes.
- Knowledge of automation and containerization technologies such as Docker, Kubernetes, Ansible, Terraform, and SaltStack.
- Knowledge of various automation tools as they are usually responsible for building and integrating software tools to enhance an organizational system\'s reliability and scalability.
- Knowledge of TCP/IP, firewall management, and operating system configuration.
- Knowledge of ITIL Change, Incident, and Problem Management.
- Knowledge of Engineering practices: availability, reliability and scalability, as well as disaster recovery
- Skill with system engineering and design for NOC/SOC purposes.
- Expertise in the major cloud providers such as Azure, AWS, and Google Cloud.
- Recognize key design, implementation, and process issues and proactively craft and automate solutions.
- Skill with the design, implementation, and maintenance of Active Directory, and/or LDAP directories.
- Experience with alert management/on-call tools such as PagerDuty, VictorOps, and Opsgenie.
- Skills with most of the common programming languages including javascript, HTML5, CSS, JQuery, Json, and PHP.
- Proven IT project planning and development sk
- Skills with TCP/IP, application network protocols, firewall management, operating system configuration, anti-virus software, and relational databases.
- Experience with instant communication and team collaboration platforms like MS Teams, Slack, or Jitsi
- Practical Experience with various Monitoring solutions such as Prometheus, PRTG, Site24x7, TestCafe, Selenium, Splunk, NewRelic, Azure Monitor, and AWS CloudWatch.
- Skill with scripting languages such as Perl, Power-shell, Bash, Python.
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