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Svp, Engineering Jobs
| Company | PagerDuty |
| Address | , Atlanta, Ga |
| Employment type | |
| Salary | |
| Expires | 2023-06-09 |
| Posted at | 1 year ago |
PagerDuty wrote the book on Modern Incident Response (literally). We are the recognized market and thought leader and have generated a deep affinity with the DevOps community. Many of the largest companies in the world rely on us day in day out to be up, even when they're down. We've been orchestrating critical unplanned work for over a decade and we're now applying this technology, The PagerDuty Ops Cloud, across organizations, going beyond Dev and IT and into HR, Sales, Legal and Marketing, reducing effort through automation and machine learning.
We're looking for an SVP of Engineering to manage product and platform delivery, infrastructure (SREs, dev experience and tooling, cloud ops, networking, data management), and data science. In this role, you will set the tech strategy, drive execution and operational excellence and ultimately help drive PagerDuty as we scale. You will partner closely with the product leaders and engage across the company to execute on our product led growth strategy. You will own the budget for Engineering, including cloud spending. Lastly, you will work with customers in sharing PagerDuty best processes and approaches as well as hearing their needs and requirements to evolve the PagerDuty product suite.
At PagerDuty, we're building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams, to who sits in the boardroom, we hope you can see yourself at PagerDuty.
How You Contribute to Our Vision
- Work with internal partners, external partners and our customers to solicit feedback, refine strategy and features, and ultimately evolve the product.
- Manage our senior engineering leaders in leading the entire engineering org across North America, South America and Europe in driving culture, execution and engagement.
- Make hard prioritization and trade-off decisions based on our constantly evolving world.
- Guide go-to-market by collaborating early with product marketing and partner marketing teams.
- Work closely with product leaders to define customer consumable APIs, understand tradeoffs, and optimize planning.
- Own PagerDuty's cloud spend as well as the overall engineering budget and drive efficiencies to improve.
- Partner closely with Business Development to identify and analyze strategic partner alliances and acquisition candidates.
- Lead product development across all PagerDuty supported services including web, mobile app (iOS/android), APIs as well as Slack, MS Teams, ServiceNow and Jira. This includes managing all infrastructure and developer tooling as well as machine learning and data science.
- Lead, coach and develop a talented team of engineers and engineering managers.
- Maintain the high availability standards our customers expect of PagerDuty.
- Work closely with the CTO to set and drive overall architectural direction as well as platform abstraction strategy for internal developers to leverage as well as customers and third parties.
- Act as an advocate for the customer to ensure we are solving the right problems in the right way.
- Understand competitive solutions and market forces to derive product planning implications.
Minimum Requirements
- People management experience; hiring, leading, mentoring, and growing high performing, global teams
- Experience building platform tooling for partners
- 15+ years of engineering and product execution experience in successfully delivering against goals and roadmaps
- Effectively balance strategic/business acumen with deep-dive technical/engineering
- Experience building extensible platforms used by 1000s of devs
- Innovative thinker, get stuff done attitude, be a positive disruptive force for change
- Proven ability to partner and collaborate cross-functionally and at all levels
- Experience in building and operating high availability, distributed systems (4 9s)
- Excellent interpersonal and communication skills
- Experience working with large enterprise customers
Preferred Qualifications
- Passionate and credible evangelist to champion PagerDuty in the market
- Former developer that has owned and supported production systems. Deep understanding of the developer persona and their needs
- Technical undergraduate degree with an MBA
- SaaS software experience
PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working.
As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty Offers
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Comprehensive benefits package from day one
- Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
- Bi-annual company-wide hack weeks
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off - 20 hours per year
- Mental wellness programs
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid holidays and sick leave
- HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Flexible work arrangements
- Competitive salary and company equity
- Generous paid vacation time
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more.
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @pagerdutylife on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an Equal Employment Opportunity (EEO) employer. PagerDuty provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program
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