Supplier Relationship Manager - Statement Of Work (Sow)

Randstad Sourceright (RSR) operates in 70 countries, across 360 RPO programs and more than 800 managed services programs. We have US$ 11.8 billion spend under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability, and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.

Supply Chain Management (SCM) is the team within RSR who are responsible for managing all vendors in the provision of talent and services to MSP clients. The team’s aim is to use RSR’s global client portfolio and huge spend under management to act as a strategic partner, connecting client needs to supply capability. SCM is a global function spread across North America, EMEA and APAC and made up of 40 individuals. This role would sit within the “SoW” vertical in the SCM structure (“Implementation & Administration” and “Contingent” being the other two verticals). Although the primary focus of this role is on SoW vendors, the whole team operates to a flexible model to ensure there is sufficient coverage and the individual would be expected to support any of Implementation & Administration or Contingent if and when needed.

In the SoW space, RSR works extensively with a whole range of vendors from the largest, global Tier 1 services providers right through to smaller, local niche vendors. Our goal is to be seen by all vendors as a credible ‘market maker’ for them, a facilitator to opportunity and increased business, a company they can truly partner with in order to help meet client goals whilst also achieving their own ambitions.

We are looking for a Supplier Relationship Manager (SRM) - SOW for our brand-new program in the B2C retail industry (sportswear and fashion). Our new client is a world leader in this field. In addition to this client, this role will have other clients in this industry sector to manage.

Overall, the SRM will be responsible for four things -

1. A particular industry specialism - the industry for this role is B2C retail.
2. A portfolio of client accounts in this industry to whom the SRM will provide ongoing supply chain advice, guidance and execution of activities.
3. A vendor base in this industry, including a small number of strategic Enterprise Level vendor relationships which the SRM will be responsible for owning and developing.
4. Vendor management in the implementation of new SoW MSP programs.

The SRM will be responsible for the full life cycle of our vendor relationships including; relationship initiation, commercial, operational and legal constructs, managing vendor through program implementation, ongoing relationship management post go-live on individual client accounts as well as at an overall Enterprise level. The SRM will lead discussions with suppliers regarding their capabilities, new opportunities, total enterprise level commercial, legal and operational constructs, service delivery performance across all accounts and drive results to improve the services provided to Randstad’s client programs.

Our SRM is ideally from a blue chip background of managing large scale SoW service provider relationships. This could be from a Procurement background, or a Business or IT supplier management background. The SRM is ideally somebody who can show they’ve worked with Global Tier 1 SoW vendors, have built strong relationships with them and delivered value from these relationships over a multi year period.

Our SRM needs to be fluent with MSA and SoW contract language, data analytics and supplier relationship dynamics including commercial, legal and operational constructs. In addition, the SRM will collaborate with the Client Services team to understand client requirements and facilitate communication and feedback to and from suppliers on program topics and performance issues. You will also need to be willing to have tough conversations with suppliers/clients in order to drive compliance and top performance.

Main responsibilities:

Enterprise Level -

• Brings and further develops in role a specialism in the B2C / retail industry sector.
• Owns a portfolio of clients in this industry sector, where the SRM will partner with Delivery / Operations colleagues on opportunities to bring value to these client accounts from a supplier management perspective.
• Deploys the RSR SCM governance model to the management of key strategic vendors.
• Owns a supply base, comprising industry sector specific vendors as well as strategic Enterprise level vendors, who they will build relationships with and develop over time to add value to client requirements.

Client Account Level -

• Supports development and implementation of best practices for improving supplier engagement and performance.
• Proactively identifies/resolves technical or operational problems.
• Coordinates efforts with client support teams to optimize Randstad’s supplier base.
• Conducts/leads regular business reviews with relevant internal program stakeholders to establish strategies for meeting business requirements.
• Monitors supplier performance to established KPI and relevant compliance topics.
• Develops tools and templates to improve transparency and effectiveness of supplier performance in meeting departmental goals, supplier results, and client service delivery requirements.
• Supports client implementations and expansion activities; data collection and validation.
• Manages supplier relationships and overall supplier performance across client portfolio.
• Establishes supplier dashboards, scorecards, and surveys to manage high-level supplier performance.
• Schedules and leads regular supplier business reviews to establish performance improvement activities, identify opportunities, communicate business direction, and share industry best practice.
• Identifies potential contingent labor and SOW suppliers based on matching supplier capabilities to client program requirements.
• Directs RSR’s supplier onboarding and qualifications processes
• Provides feedback and direction to suppliers (i.e. forums, summits), conducts regular supplier reviews to establish performance improvement activities, communicates business direction, and shares industry best practice.
• Collaborates with client service teams to improve supplier results and effectiveness.
• Develops supplier contracts, based on client requirements, and lead-related negotiations, and manage contract lifecycle for both contingent labor and Statement of Work (SOW) suppliers.
• Establishes and manages corrective action plans related to supplier issues.

Our expectations:

• 8 - 10 years of experience in supplier management, whether in procurement or an equivalent business role managing suppliers.
• Strong analytical skills and demonstrated ability to determine and explain conclusions from complex operational, regulatory, and/or business information
• Excellent communication, interpersonal and organizational skills
• Proficient with Google Suite and other tools such as Box, Sharepoint, Teams etc.
• Experience of SOW and supplier management of global tier 1 vendors is a must
• Customer focus and strong customer service and problem-solving skills

What are the next steps?

In case you are interested in applying or if you have any questions, please turn to our Senior TA Partner - Klaudia Fűr [email protected]

The next step will be an interview with Klaudia who will tell you about all the details and insights.

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.