Supplier Relationship Manager (Sow, Msp)

The Supplier Relationship Manager (SRM) will be responsible for the full life cycle of our vendor relationships – from contract development/negotiation through program implementation. The SRM will lead discussions with suppliers regarding their capabilities, service delivery performance, deficiencies, and development activities and drive results to improve the support provided to Randstad’s client programs.

Our SRM needs to be fluent with contract language, analytics and supplier relationship dynamics. In addition, the SRM will collaborate with the Client Services team to understand client requirements and facilitate communication and feedback to and from suppliers on program topics and performance issues. You will also need to be willing to have tough conversations with suppliers/clients in order to drive compliance and top performance.

RESPONSIBILITIES:

Direct Work Involvement/Complexity:

• Manages supplier relationships and overall supplier performance across client portfolio
• Identifies potential contingent labor and SOW suppliers based on matching supplier capabilities to client program requirements
• Develops supplier contracts, based on client requirements, lead-related negotiations, and manage contract lifecycle for both contingent labor and Statement of Work (SOW) suppliers
• Proactively identifies/resolves technical or operational problems
• Schedules and lead regular supplier business reviews to establish performance improvement activities, identify opportunities, communicate business direction and share industry best practice
• Establishes and manages corrective action plans related to supplier issues
• Collaborates with client service teams to improve supplier results and effectiveness
• Supports client implementations and expansion activities; data collection and validation
• Monitors supplier performance to established KPI and relevant compliance topics
• Directs Randstad’s supplier onboarding and qualifications processes
• Supports development and implementation of best practices for improving supplier engagement and performance
• Develops tools and templates to improve transparency and effectivity of supplier performance in meeting departmental goals, supplier results and client service delivery requirements
• Establishes supplier dashboards, scorecards and surveys to manage high-level supplier performance
• Conducts/leads regular business reviews with relevant internal program stakeholders to establish strategies for meeting business requirements
• Coordinates efforts with client support teams to optimize Randstad’s supplier base
• Coordinates regular supplier audits, report findings, manage corrective action plans
• Provides feedback and direction to suppliers, (i.e. forums, summits) conducts regular supplier reviews to establish performance improvement activities, communicate business direction and share industry best practice

EXPERIENCE:

• MSP experience is preferred
• Customer focus and strong customer service and problem-solving skills
• Excellent communication, interpersonal and organizational skills
• Extensive SOW experience is a must
• Global supply chain management experience is a plus
• Proficient with Google Suite and Microsoft Office tools including Word, Excel, PowerPoint, Outlook
• 5 - 10 years of experience in procurement/supplier management, or equivalent related business experience
• Strong analytical skills and demonstrated ability to determine and explain conclusions from complex operational, regulatory and/or business information
• Competent with industry-related technology tools (i.e. Fieldglass, Beeline, IQNavigator), including experience with Smartsheets

What's next?

In case you are interested in applying or if you have any questions, please turn to our Senior TA Partner - Klaudia Fűr at [email protected]

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.