Business Process Analyst – Inside Sales

What To Expect
Tesla is seeking a highly motivated and organized Process Analyst to join their Business Process and Analytics Team for Inside Sales. This role will own business processes across Inside Sales channels and will constantly identify opportunities to make the business more efficient while enhancing the customer and advisor experience.
The ideal candidate will have extensive knowledge of Inside Sales and its workflows across the organization. They will understand how the team’s work impacts other internal teams at Tesla to ensure that our processes are aligned with Tesla’s success. They will have the capacity to work at high speed with a high-caliber team, an unwavering dedication to integrity, and a passion to build world-changing innovations. To succeed in this role, you enjoy collaborating with multiple stakeholders, creating initiatives to support a strategic goal, and managing projects with multiple teams.
What You’ll Do

• Implement changes widely with Inside Sales business users responsible for managing and operating business processes through education and training
• Maintain tight partnerships with stakeholders from other departments necessary to execute changes
• Document process changes via knowledge base articles, support pages, and supplementary training guides to ensure best practices are adopted
• Continually question the manner in which Inside Sales operates it businesses to ensure optimal organizational efficiency while maintaining a positive culture that delights and surprises Tesla customers
• Vet process changes by clearly defining business impact and success metrics with Inside Sales leaders and advisors
• Understand and influence strategic goals, customer needs, and business objectives
• Thoroughly test changes with inter-departmental stakeholders and Inside Sales business users to ensure desired impact
• Monitor, measure and provide feedback on process performance through volume and efficiency gains, advisor and customer satisfaction, and project success metrics
• Analyze business processes and workflows for improvement and automation opportunities 

What You’ll Bring

• Ability to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges
• Experience with sales focused call center operations / tools
• Ability to understand and communicate the needs of all stakeholders including technical teams to ensure all needs are met
• Location – In-office position based in Fremont or Las Vegas
• Highly collaborative team player
• Results driven “get it done” personality; able to balance multiple projects as second nature
• Proficient in creating, managing, and prioritizing changes in JIRA
• Passion for Tesla’s products and belief in Tesla’s mission to accelerate the transition toward sustainable energy
• 1+ Years Process / Change Management Experience
• Positively influence others through strong collaborative and communicative skills

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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