Supervisor - Facilities: Mhw - Facilities Management

Summary

Supervises daily staff activities within Facilities Management.

Detailed Responsibilities

• Provides direction, orientation, training, coaching, and mentoring to staff. Assists with competencies, performance evaluations and disciplinary actions.
• Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures and protocols.
• Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.
• Communicates and coordinates activities with customers and determines required staffing assignments and levels.

Essential

Competencies and skills:

• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• LEADING BY COACHING: Knowledge of coaching approaches, tools, and techniques that improve individual performance and foster development.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.

Education

Essential:

• Associates

Credentials

Education equivalent experience:

Essential

• Or trades training required.

Other Information

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: Three (3) years of leadership experience or three (3) years experience working at MHS within Facilities and have a trade specialty.

Essential

Working conditions:

• Hazardous Chemicals 60.00%
• Fire Risk 40.00%
• Dust 40.00%
• Computer Monitor 60.00%
• Hazardous Noise 40.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 20.00%
• Kneeling 40.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
• Hearing Acuity 60.00%
• Reaching 40.00%
• Gas/Vapors/Fumes 40.00%
• Sitting 40.00%
• Unprotected Heights 40.00%
• Climbing 40.00%
• Extreme Heat/Cold 40.00%
• Keyboard Entry 60.00%
• Lifting or Carrying > 75 lbs Non-Patient 20.00%
• Seeing - Far 60.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient 20.00%
• Bending and Stooping 40.00%
• Pushing or Pulling > 75 lbs Non-Patient 20.00%
• Bio hazardous Waste 40.00%
• Wet or Slippery Surfaces 40.00%
• Seeing - Near 60.00%
• Distinguish Color 60.00%
• Audible Speech 60.00%
• Walking 60.00%
• Depth Perception 60.00%
• Heating Devices 40.00%
• Moving Mechanical Parts 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%

Organizational Profile

Memorial Hospital West opened in 1992 with 100 beds to serve the growing population of western Broward. Today, the hospital has 384 beds and is one of the busiest and most technologically advanced in the region.

Memorial Hospital West’s Many Respected Specialty Programs Include

• Memorial Rehabilitation Institute
• Blood and Marrow Transplant Program, including Broward County’s first adult inpatient autologous transplant unit
• The Family Birthplace
• Memorial Cardiac and Vascular Institute
• Memorial Cancer Institute
• Adult and Pediatric Emergency Departments
• Medical and Surgical Services
• Memorial Neuroscience Institute
• Women’s Services
• Bariatric/Weight-Loss Surgery Program

Truven Health Analytics and Modern Healthcare magazine named Memorial Hospital West one of the nation’s 100 Top Hospitals in 2013 and 2014 – and the hospital has been consistently recognized by The Leapfrog Group with an “A” Ranking for Patient Safety.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.