Student Support Specialist - Remote | Wfh

Are you in pursuit of a meaningful and fulfilling role that offers both stimulating challenges and the chance to create a significant impact? Imagine working alongside a dynamic team of innovative individuals, contributing to a purpose-driven organization that seeks to make a positive difference in the world. If this resonates with you, we invite you to explore further!
About Us
Our mission is centered on elevating the lives of our students, their families, and future generations through higher education. We cherish the diversity of our team members and their unique perspectives. Our commitment lies in cultivating an environment that deeply values, celebrates, and actively promotes diversity. We aspire to bring on board individuals who share our dedication to assisting others in realizing their educational aspirations.
We provide comprehensive benefits, an effective recognition program, and exceptional learning and growth resources, including tuition assistance for employees and their eligible family members.
About The Role
Join our team as a Student Support Specialist (Academic Counselor), working within a dynamic virtual office environment, from the comfort of your own home. In this role, you will offer academic guidance, coaching, and top-notch customer service to students throughout their academic journey. Your role involves being readily available during your designated shift to communicate with students via calls and address tasks based on system priority. By embracing our university's coaching model, you will collaborate closely with students, fostering connections, devising action plans, offering motivation, and resolving any challenges they encounter. As a crucial link between students and university administration, you will ensure that students have access to vital information, policies, procedures, and prerequisites necessary for informed decision-making. You'll also find yourself tackling complex student concerns that require research, de-escalation, and critical thinking. Your presence and proactive approach are pivotal throughout your shift as you handle student calls and assignments based on system priority.
About You
Your forte lies in connecting with individuals, nurturing trust-based relationships, and being a reliable support for others.
You thrive in an environment that values support and continuous feedback, allowing you to offer valuable assistance to those you engage with.
Methodical and thoughtful decision-making characterizes you, and you find fulfillment in well-defined expectations and the opportunity to become a true expert in your field.
Exceptional written and interpersonal communication skills, combined with superb organizational capabilities, define your approach.
Your reputation speaks of your dependability, consistency, and meticulousness.
If you are inspired by the prospect of contributing your skills to a dynamic team, fostering meaningful connections, and playing an instrumental role in shaping the educational journey of our students, we encourage you to take the next step. We look forward to learning more about you!
Employment Type: Full-Time
Salary: $ 33,300.00 Per Year