Student Services Administrative Officer

Division of Summer Session provides courses and programs for various students during summer.

Under the direct supervision of the Summer Session Student Services Manager, the Student Services Officer uses professional concepts to apply organization policies and procedures to oversee a variety of ongoing administrative operational issues as it relates to supporting students enrolled in Summer Session courses. This includes providing excellent customer service while receiving inquiries and questions from prospective and current Summer Session students about course offerings and enrollment issues. Analyzes and resolves operational problems of moderate scope; responsible for finding solutions for complex student account issues and the ability to work in a fast-paced environment. Coordinates with a variety of campus units to ensure special enrollment processing (for school-led, veteran, athletic, and graduate programs) is accurate and efficient. Serves as back-up support for course setup entry, as needed.

Total Compensation:

$30.44 - $32.56 (Hourly Rate) Expected Pay Range within the Full Salary Range $30.44 - $48.86 (Hourly Rate)

Required:

1-3 years’ experience in customer service environment

Bachelor's degree in related area and / or equivalent experience / training.

Ability to use sound judgment in responding to issues and concerns. Ability to manage multiple priorities, respond with flexibility to changing priorities and interact with a professional demeanor to customers and staff. Solid communication and interpersonal skills to communicate effectively with all levels of staff, student, and faculty, verbally and in writing. Solid organizational skills and ability to multi-task with demanding timeframes. Working knowledge of common organization-specific and other computer application programs. Ability to use discretion and maintain confidentiality. Excellent ability to attend to detail, is organized and methodical and has excellent organizational skills to plan, schedule, coordinate details, keep others informed, adapt to frequent changes and keep other staff members informed. General office and computer skills, including Microsoft Office.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Drug Free Environment
• Legal Right to work in the United States
• Background Check and Live Scan
• Smoking and Tobacco Policy
• Vaccination Policies

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• E-Verify
• Pre-Placement Health Evaluation
• California Child Abuse and Neglect Reporting Act

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected],