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Store Team Leader- Outlet Operations

Company

L. L. Bean
Address , Freeport
Employment type FULL_TIME
Salary
Expires 2023-12-01
Posted at 8 months ago
Job Description
We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.
Our Village Station Outlet store located in Freeport Maine, is currently searching for a year-round Store Team leader of Operations to join their team.
Position Purpose: Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Responsibilities:
Operations
  • This is a support role under the Productivity area of responsibility for stores.
  • Oversees and manages the return processes following standard operating practices by assigning the proper quality codes
  • Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines
  • Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.
  • Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.
  • Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
  • Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison
  • Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.
  • Executes store to store/store to warehouse transfers in a timely manner
Customer Experience:
  • Executes and implements all recognition programs including living the legend efforts, in store contests, etc.
  • Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.
  • Reviews all forward-looking business events (holidays, promotional weekends, market trends).
  • Ensures the highest level of fitting room service is occurring driving conversion and UPT.
  • Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.
  • Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.
  • Acts as a Leader on Duty as scheduled to drive conversion and sales.
  • Develops meaningful activations and selling efforts to drive even greater sales results.
Training:
  • Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.
  • Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.
  • Supports and trains associates, communicating standards and processes, company policies and procedures
  • Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring.
  • Supports, directs, and develops store champions (buddies) and experts.
  • Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.
Total Store Accountability:
  • Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
  • Recommends adjustment to staffing levels/schedules to meet work requirements.
  • Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.
  • Key holder as required serving as a potential opener/closer for the store.
  • Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
  • Accountable for cashier execution and efficiency with a focus on service delivery.
  • Contributes to Peak planning preparation and readiness.
  • Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
  • Ensure the service hub is fully stocked, free of clutter, and operating effectively.
  • Aids in the achievement of all financial measures as well as area specific metrics.
  • Leverages knowledge and strengths to foster growth and development of the team.
  • As assigned:
    • Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.
    • Ensure the service hub is fully stocked, free of clutter, and operating effectively.
    • Accountable for cashier execution and efficiency with a focus on service delivery.
  • Provides in the moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process
  • Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.

Education Level: 2-Year Associates Degree
Years of Experience: 2+

Skills and Qualifications:
  • Capability to build strong partnerships and to work collaboratively to achieve goals
  • Ability to work a flexible schedule including nights, weekends and holidays
  • Systems knowledge (POS, Word, Excel) and comfort with social media platforms
  • Ability to inspire and motivate others
  • Demonstrated interpersonal, written and verbal communication skills
  • Excellent organizational and time management skills
  • Ability to maintain a high level of enthusiasm and a positive attitude
  • Mobility and desire to relocate a plus
  • Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit
llbeancareers.com
to learn more.
Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because the uniqueness of each individual makes L.L.Bean better.