Medical Assistant Team Leader

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America)

The Medical Assistant Team Leader provides direct and indirect care to a specified group of patients in a variety of healthcare settings. Medical Assistants work in collaboration with the physician(s), or other health care provider(s), other ambulatory support staff within the department, and with other disciplines, to deliver patient care.

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Essential Duties & Responsibilities: including but not limited to:

• Providing necessary physical care to appropriate patient populations
• Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
• Administering treatments as ordered by the provider
• Assisting with examinations and procedures
• Clinical Considerations and Decision Making: Ways in which MA’s come to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
• Delivers care that is specific to the age of the patient Cares for patients as delegated by the provider, RN or LPN Contributes information provided by the patient or family for the assessment of health status Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care Provides patient care by:
• Utilizing and transporting equipment
• Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.

II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.

• Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
• Participates in and supports the educational plan for patient and family.
• Supports Lahey Hospital and Medical Center’s commitment to community based activities both within the Lahey community and beyond.

III. Clinical Guidance: The MA, within the scope of his/her practice, is responsible for the nature and quality of care they provide for patients.

• Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
• Demonstrates the ability to provide and maintain patient safety in the environment of care
• Demonstrates skills as a responsive team member. Demonstrates ability to fulfill role in Regulatory compliance and readiness.

IV. Clinical Study: The Medical Assistant in Ambulatory Care achieves clinical study through experiences with patients, through collaboration with colleagues and leadership and through formal and informal education. Learning is transformed into knowledge through self-reflection and analysis.

• Upholds standards of quality care. Demonstrates a commitment to life long learning.

Team Lead Position

• Is responsible for staff scheduling and coordinates processing of time cards. Orients staff members and others to the department as requested.
• Is alert to Quality Assurance and CQI issues as well as unsafe working conditions. Complies with behavioral expectations of the department.
• Oversees day-to-day Station activity and patient flow.
• Demonstrates an understanding of job description and performance expectations.
• Supervises Medical Assistance and Clinical Assistance. Interviews candidates and recommends for hire.

Clinical

• Organizes and prioritizes daily work to ensure patient’s needs are met and provider schedules run efficiently.
• Notifies provider with any abnormal vital signs, elevated pain scores or safety concerns.
• Follows through to ensure that issues identified have been resolved. Identifies patients requiring immediate attention and refers them to the appropriate personnel.
• Perform electrocardiograms, blood pressures, spirometries and vision and hearing testing according to departmental standards.
• Enters required information for prescription refills properly through EMR using defined protocol.
• Utilizes appropriate technique in room preparation and while assisting with procedures/exams.
• Communicates all appropriate information prior to break, lunch or change of shift, to necessary personnel to ensure continuity of care.
• Accurately transcribes provider orders according to policy.
• Observes and reports any abnormal symptoms or behavior to appropriate clinical staff member.
• Performs testing and specimen collection (including labeling and processing).
• Provides and reviews appropriate instructions to patients regarding any diagnostic test and procedure.
• Orients staff members and others to the department as requested. Is alert to Quality Assurance and CQI issues as well as to unsafe working conditions. Notifies manager of concerns.
• Answers and transfers calls in accordance with Lahey Hospital and Medical Center Guidelines.
• Takes accurate messages and relays the information to the appropriate staff, per established site/department protocol.
• Use electronic system to schedule x-ray, mammography or laboratory appointments.
• Respects the values (religious/spiritual, ethnic, cultural) of the patient and family.
• Includes proper patient attire (gowns/shorts etc), proper pre-visit tests completed, and proper set-ups for the procedure to be performed etc. Maintains confidentiality and patient rights in interactions with the patient/family and other health care workers.
• Monitors patient flow, escorts patients to the appropriate room, accurately obtains patient identification, allergy history, domestic abuse screening, obtains and records vital signs, per departmental standards in Electronic Medical Record (EMR) or on appropriate forms.
• Achieves and maintains Basic Life Support (BLS) certification through American Heart Association, according to departmental standards (within one year).
• Performs and/or assists with the admission and transfer process. Attends and successfully completes Skills Fair on an annual basis.
• Maintains exam rooms by monitoring and replenishing supplies and performing routine housekeeping and disposal and handling of hazardous waste.
• Participates in unit based QI activities and is familiar with unit measurement data.
• Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.
• Prepares patient for the appointment based upon the diagnosis, procedure and/or department protocols.
• Provides patient with written educational material, including diagnostic preparations, as necessary.
• Maintain inventory of medical supplies and orders medical supplies as authorized by Site/assigned Manager, Supervisor or Site Coordinator. Documents all pertinent information in EMR.
• Perform backup finger stick and venipuncture phlebotomy according to departmental standards as assigned by the Site/Clinical Manager, Supervisor or Site Coordinator and in collaboration with the Laboratory Manager.
• Provide back-up coverage for the front office staff, including booking appointments, telephone coverage and receptionist duties according to departmental standards.
• Document that patient instructions were given, as well as patient’s response. Assists in performing departmental procedures.
• Performs waived testing, result documentation and Quality Controls per established laboratory procedure.

Administrative/Clerical:

• Ensures that all necessary information and materials are present for provider prior to patient visit.
• Proficiently utilizes EMR to enter and retrieve patient information.
• Collaborates with provider and support team to coordinate and incorporate: same day adds, work-ins, emergency procedures, sick calls or provider initiated cancellations.
• Receives and communicates information through various processes, including (but not limited to) use of computers, Intranet, e-mail, hospital telephone system and fax.
• Facilitates patient access by working with the department and the registration and scheduling staff to coordinate changes in the provider schedules.
• Ensures that all appropriate equipment is maintained in good working order and that adequate supplies are available for patient procedure/visit.
• Advise providers of schedule changes or add-ons.
• Ensure appropriate levels of supplies and inventory for department. Follows department standards for billing processes.

Organizational:

• Maintains courteous and effective interactions with colleagues and patients.
• Complies with behavioral expectations of the department and Lahey Hospital and Medical Center.
• Complies with all Lahey Hospital and Medical Center Policies.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality policy.
• Incorporates Lahey Hospital and Medical Center Guiding Principles, Mission Statement, and Goals into daily activities.
• Performs all other duties as needed or directed to meet the needs of the department.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in and successfully completes Mandatory Education.
• Participates in departmental and/or interdepartmental quality improvement activities.

Minimum Qualifications:

Education: 1. High School Diploma or equivalent (GED) required. Graduate of an accredited medical assistant program.

Licensure, Certification, Registration: None

Skills, Knowledge & Abilities:

Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow

Experience: none.

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

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