Steward Jobs

OVERVIEW/BASIC FUNCTION:

Set up wares for dining outlets and banquets, retrieve and wash soiled wares, transport supplies and food to service areas and assist the Kitchen with plating up of Banquet meals. Clean and maintain equipment in Dishwashing/Kitchen/Cafeteria/Compactor/Storage areas. Assist in washing pots, pans and other kitchen utensils/equipment.

RESPONSIBILITIES

• Clean and sanitize pots, pans, utensils and other kitchen equipment.
• Assist the Banquet Chef with plating up hot Banquet meals.
• Set up and organize work station with designated supplies and equipment; report shortages to supervisor. Replenish as needed throughout the shift.
• Prepare coffee as assigned, following specifications.
• Sort, stack and store cleaned wares in designated areas.
• Resolve guest complaints, ensuring guest satisfaction.
• Fill burnishing machine with specified amounts of water and designated chemicals.
• Paste polish designated wares.
• Transport soiled wares from Banquet service area to dishwashing station and assist Dishwasher in breaking down all trays/carts.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain cleanliness and organization of supply/storage closets; remove trash, wipe down shelves/counters; clean floors; remove items which do not belong and place in correct areas.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Remove washed wares from dishwashing machine and allow to air dry.
• Follow schedule to burnish and paste polish specified silver wares.
• Change dishwashing machine water/filters and refill as specified to ensure all wares are properly cleaned.
• Load silver into burnishing machine, follow specifications and burnish.
• Organize the breakdown area for drop off of dirty wares.
• Breakdown and clean burnishing machine.
• Clean garbage compactor and area as assigned.
• All other duties as required.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Handle all wares carefully to prevent breakage and loss.
• Use correct cleaning chemicals for designated items, according to OSHA regulations.
• Stock kitchen lines with designated cleaned wares, utensils and equipment.
• Stack plated meals in hot carts and transport to Banquet function area.
• Maintain cleanliness and working condition of garbage disposal.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (brooms, mops, stripper, buffer, etc.).
• Transport mats to the loading dock and clean.
• Position wares in designated racks correctly and send through dishwashing machine only when full.
• Check the working condition of dishwashing machine in accordance with specifications; rectify any deficiencies.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Clean only designated wares in the dishwashing machine.
• Transport garbage containers from Kitchen and work areas to Dumpster; empty and clean. Adhere to recycling regulations.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Breakdown and clean dishwashing machine and work areas.
• Remove excess food, debris and film from soiled silver before polishing.
• Remove excess food, debris and film from soiled wares before placing them in the dishwashing machine.
• Fill the dishwashing machine with specified amounts of designated chemicals. Ensure the temperature level of each cycle is set to standard.
• Retrieve designated amounts of bread/rolls, butter, milk, cream, dressings, cold appetizers and desserts and other food items from the kitchen and transport to Banquet service area.
• Set up designated wares for Banquet functions and transport to function area.
• Fill water glasses with ice and water.
• Burnish only designated wares in the machine.
• Set up all Kitchen equipment and plate requirements.
• Monitor usage of dishwashing machine and chemicals to maximize consumption of water and chemicals.
• Clean spills in kitchen and work areas immediately.
• Remove soiled wares from the Kitchen line and transport to the dishwashing station.
• Set up equipment on buffet tables as directed for specified functions.
• Inspect the cleanliness and condition of all washed wares and rewash wares not meeting standards.
• Organize the breakdown area for drop off of dirty wares.

QUALIFICATIONS

Experience Some previous experience in a similar position required.

Education High school diploma.

General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills Fluency in English both verbal and non-verbal; ability to provide legible communication and directions; basic arithmetic skills; ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow up; able to follow directions thoroughly; ability to work cohesively with co-workers as part of a team.

Language Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications None required.

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay

The pay scale for this position is between $21.46 and $23.84/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.

Job Type: Full-time

Pay: $21.46 - $23.84 per hour

Benefits:

• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• 401(k)
• Referral program

Physical setting:

• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability
• Monday to Friday

COVID-19 considerations:
Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment.

Application Question(s):

• Are you authorized to work in the country in which this job is offered?
• Will you now or in the future require Rosewood Hotel Group’s sponsorship to continue or extend your current work authorization status?
• If yes, what is your current immigration status and when does your current status/work authorization expire?
• Are you at least 18 years, or older?

Work Location: In person