Sr. Data Entry Specialist - Fully Remote

PRIMARY DUTIES AND RESPONSIBILITIES:

• Complies with all appropriate program policies and procedures.
• Perform related duties as assigned.
• Works as a subject matter expert for the data entry team, identifying and reporting trends that could impact the data entry team.
• Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
• Typically receives little instruction on day-to-day work, general instructions on new assignments.
• Responsible for the intake of all program specific correspondence including mail and faxed documents.
• Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
• Assists with onboarding and training team members who process in the fax queue, including shadowing, reverse shadowing, and quality checks.
• Maintains effective systems to support the timely release of accurate information to diverse clients.
• Responsible for payer research and territory assignment management.
• Maintains and promotes a positive and professional working relationship with associates and management.
• Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
• Assists with generating team reporting and team scheduling as assigned.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

1. Previous 3+ years of professional work experience in a customer service or healthcare environment.
2. 1+ year of experience working as a data entry specialist

MINIUMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Ability to communicate effectively both orally and in writing.
2. Strong computer application skills.
3. Strong interpersonal skills, team player.
4. Strong organizational and time management skills.
5. Strong attention to detail.
6. Adaptable and flexible to new situations.

Physical Requirements:

• Overnight business travel required.
• Ability to remain seated in a stationary position for prolonged periods.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.
• Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Schedule

• Must be flexible on schedule and hours
• Overtime may be required from time to time