Sr. Analyst, Digital Analytics

Hey! We’re Grubhub

We're all about connecting hungry diners with our network of over 320,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas–all while having fun together–then Grubhub is the place for you!

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

About the Opportunity

We're looking for a web analytics enthusiast that's inspired by our mission to deliver food happiness, to join our growing Data Analytics Team. We are responsible for data collection around website and mobile app user experiences, and making that data available and accessible so others can produce actionable insights and data-driven decisions. This data is used by Product, Design, Marketing, Finance, and peer Analyst teams to measure the performance of new products and marketing campaigns, and to guide their optimizations on the user experience.

The Impact You Will Make

Reporting to the Diner Core Senior Manager of the Front End Analytics team, you'll work on important projects alongside our collaborator teams. These projects add tremendous value to the business and we are looking for a thoughtful, driven, and curious analytics leader to push the business further..

• Design and implement web & mobile analytics event tracking requirements, to measure in-product, individual feature, and marketing traffic channel performance.
• Partner with Product, Finance, and Marketing teams to identify success KPIs, new areas of feature opportunities and data enhancements for tracking, analysis, and experimentation.
• Build strategic-minded dashboards, to identify and analyze trends and shifts in customer behavior across both browser and native mobile apps.
• Be a lead curator of our data. Drive standardization for web and mobile analytics tag creation and audit processes, to ensure there is a baseline of data quality, consistency, and architectural integrity throughout historical data.
• Train collaborators and peer analysts on how to effectively use in-product user experience data
• Work closely with Engineering teams to translate requirements for technical leads, and to guide technical workflows for both implementation and testing.

What You Bring to the Table

• Hands-on tag and variable implementation experience for product launches, using Web Analytics tools (i.e. Google Analytics, Adobe Analytics, etc) or Tag Managers (i.e. Tealium, Google Tag Manager, Segment, etc.).
• Provide strategic perspectives when interpreting quantitative and qualitative analyses
• Can manipulate large datasets and present complex information in a easy to understand way for business stakeholders
• Experience creating data collection solutions even more so than creating reports, with a good understanding of website or mobile app tag structures, event log collection, and its impact on downstream reports.
• Bachelor's Degree required
• Clear and concise communicator, with demonstrated ability to identify business goals, translate them into tangible metrics, and set expectations on reporting impact
• A team player with a strong value system of accountability and ownership
• 4+ years of relevant site analytics experience (eCommerce preferred).
• Proficiency in building dashboards and ad-hoc reporting deliverables for stakeholders with varying needs

Bonus

• Experience with attribution analysis to examine marketing campaign influence in site traffic performance
• Familiar with JavaScript
• Database experience dealing with very large datasets, and good comfort writing complex SQL
• Comfortable working with raw event log data to gain granular insights to user behavior dynamics.
• An Excel aficionado; proficient in the creation of PowerPoint presentations and public speaking.
• Familiarity with Tableau, Google Data Studio, or other dashboarding tools
• Exposure to A/B Testing methodologies, creating targeted custom variables, segmentation, and analyses to validate a hypothesis

NYC Salary Range: $84,500 - $116,000

General: The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.

And Of Course, Perks!

• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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