Spa Receptionist - Mandalay Bay

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

PRIMARY PURPOSE:

As a Spa Receptionist, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Promote and sell service treatments, enhancements, upgrades and retail products.
• Consistently offer professional, friendly and engaging service to exceed guest expectations
• Create exceptional customer service and assist guests with questions, ensure professional and courteous behavior to all guests and employees, manage cash bank daily, retain knowledge of spa/salon software system.
• Follow all departmental and policies and procedures including safety and sanitation policies
• Provide services including but not limited to, assisting all guests with Spa and/or Salon appointments, check guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Effective listening abilities with strong judgment skills
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Able to effectively communicate in English, in both written and verbal forms.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays

PREFERRED:

• Experience in retail
• Experience in a similar luxury spa or salon setting
• Two (2) years of Spa Receptionist experience