Spa Host/Hostess- Full & Part Time

Aulani, A Disney Resort & Spa

Aug. 07, 2023

Job Summary:

Responsibilities:

• Receptionist/Greeter- Greet and thank each guest as they enter and exit the location; As necessary, assist with directions, event schedules, and other resort information as requested by guests. Using computer, schedule appointments for services and update reservations. Resolve scheduling issues, keeping all parties informed (other Cast, Guests, Managers, etc.) Demonstrate good phone etiquette when answering phone.
• Sales/Guest Service-Promote and sell spa merchandise/services. Proactively approach all guests to assist in identifying/delivering their needs. Offer options to provide great service to guests while increasing revenue opportunities.
• Stock- Receive, process and replenish spa merchandise with a sense of urgency and attention to detail
• Cashier- Process service/merchandise sales transactions following proper POS procedures

Basic Qualifications:

• Excellent communication and listening skills
• Follow stock replenishment procedures
• Constantly pushing/pulling up to 10 lbs, frequently up to 25 lbs, occasionally up to 50 lbs, up to 3 hours per day
• Basic mathematical skills are necessary
• Frequent use of hands up to 8 hours per day. Uses repetitive motion to bag, scan and ring merchandise on register
• You must be at least 18 years of age to be considered for this role
• Follows Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
• Constantly walking/standing up to 8 hours per day
• Prior retail and/or sales experience helpful; comfortable with suggestive selling
• Enjoy working with people and possess a friendly and outgoing personality
• Follow proper cash handling procedures and adhere to loss prevention guidelines
• Bending/Twisting/Kneeling constantly at the waist, frequent at head and neck
• Constantly lifting up to 10 lbs. for up to 3 hours per day in non-stock positions. Frequently up to 25 lbs, 6 hours per day for stock replenishment position and occasionally up to 75 lbs
• Must have enthusiasm and possess excellent guest service skills

Preferred Qualifications:

• Basic computer knowledge (for reservations and POS)
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
• Prior spa experience – familiarity with spa products/services and terminology helpful

Additional Information:

SCHEDULE AVAILABILTY
Full time - Full availability is required seven (7) days per week including weekends and holidays per business needs.
Part time - Minimum three (3) full days per week, with one (1) of the days on Saturday or Sunday.

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

SUBMITTING YOUR APPLICATION
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Keyword: AULANI CASTING, AULANICASTING, Laniwaispa