Host / Hostess Jobs

We are a busy restaurant and have an open role for Hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Responsibilities

• Providing great customer service.
• Seating guests at tables or in waiting areas.
• Responding to complaints and helping to resolve them.
• Helping out with other positions in the restaurant as needed.
• Answering phone calls, taking reservations and answering questions.
• Engaging with guests to ensure they're happy with food and service.
• A knowledge of the menu.
• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Providing guests with menus and answering any initial questions.

Requirements

• A positive attitude and ability work well under pressure with all restaurant staff.
• Able to work in a busy restaurant environment.
• Ability to provide top notch customer service in a fast-paced environment.
• Willing to follow instructions and ask questions for clarification if needed.
• High school diploma or equivalent preferred.
• Restaurant experience a plus.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to handle money accurately and operate a point-of-sale system.
• Able to safely lift and easily manoeuvre trays of food when necessary.