Solutions Consultant Jobs

Tapcart is the ultimate mobile commerce platform fueling the fastest growing brands. We power mobile apps for over 50 million consumers worldwide; processing over $3 billion in mobile commerce revenue.

A majority of Ecommerce traffic is on a mobile device now; we turn these users into high retention growth for some of the largest brands, including Fashion Nova, Pier 1, Chubbies, Brandy Melville, and many more.

Tapcart is trusted by thousands of brands to power their mobile experience. Check out our buzz on TechCrunch , Shopify UNITE and in The Verge .

We’re looking for a Solutions Consultant to join our growing Solutions Consulting team!

Reporting to Solutions Consulting Management, the Solutions Consultant is responsible for supporting the Sales, Partnerships, and Post-Sales departments as a technical resource. This a role that works very interdepartmentally and is tasked with becoming an expert in all things Tapcart. The Solutions Consultant also helps with technical enablement across the organization and works with our customers and partners (both agency and technical) to ensure they are set up for success with our standard platform and technical products. This role is a master of many trades and works across many departments and consequently makes a large impact across the organization.

How You Will Make An Impact

• Set appropriate expectations with customers in regards to timing and scope.
• You’re flexible and a jack of all trades. As the second SC and with a new technical product on the way, we’re still figuring out the balance between Pre-Sales and Post-Sales. The ideal candidate is comfortable in either of these environments and willing and able to wear a variety of hats.
• Assist our Sales and Partnerships team in technical discovery with use cases or product requirements that are “outside the box”
• Provide feedback to Product Management from our customers’ perspective as collected through sales presentations and technical discovery sessions.
• Work collaboratively with Engineering, Product and Customer Success to ensure technical and functional accuracy.
• Assist with selling and supporting technical products including Custom Blocks and DX both pre and post sale.
• Share selling and technical expertise with the rest of the Tapcart team, both formally and informally.
• Manage the scoping and definition for any statements of work for customer-specific customizations.

What Skills You’ll Need

• 1+ years of experience as a Solutions Consultant, Sales Engineer (or equivalent role) at B2B SaaS company
• General understanding of how API’s work and and desire to understand the details of how a number of e-commerce apps interface with each other
• Detail oriented and able to document and scope out solutions that can then be passed to colleagues in post-sales.
• Highly collaborative and able to work interdepartmentally.
• Bachelor's degree in Computer Science, Information Systems, Business or a related field

BONUS IF YOU HAVE

• Experience working at a Shopify technology partner company
• Have a good understanding of the eCommerce or Shopify ecosystem
• Intermediate experience with HTML/CSS/JS

$120,000 - $160,000 a year

OTE

Tapcart Perks & Benefits

• 401K and stock options for all full-time employees
• Unlimited PTO and 11 paid company holidays
• A team that has transitioned to remote work impressively and remains highly collaborative, engaged, and connected.
• Frequent Happy Hours, Company-Wide Offsite Events
• Brand new MacBook Pro and home office setup
• We pride ourselves on a team that promotes diversity, inclusion, leadership, mindfulness and passion.
• Medical eligible first of the month
• Dental and Vision eligible immediately

Who is Tapcart!?

We are growing startup located in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing great work depends on showing up with creative solutions to face our challenges. It all starts with having good people, and helping them grow both personally and professionally. We can't wait to hear how your unique skills and personality will add to our company and culture.

Why join us?

We are on a rocket ship and just raised our Series B for $50M in June 2021: https://tcrn.ch/3dn2RiV

We raised our Series A for $10M in May 2020: builtinla.com/2020/05/19/tapcart-raises-10m-series-a-hiring

Check out what our customers are saying: https://apps.shopify.com/shopify-mobile-apps/reviews

Our current openings: https://tapcart.com/careers

Learn more about who we are and what we offer on our Careers page .