Software/Client Implementation Specialist

About the job

ROLE TITLE: Software Implementation Specialist / Client Relationship Manager

Note: Hybrid Role (3 days a week)

Minimum Requirements-

• Trains clients on the use of the system and other services, and may assist with developing training materials
• Ability to identify client requirements and to write Business Requirements Documents and Software Requirement Documents with no secondary support
• Knowledge of XML
• Methodical critical thinking, analytical, problem-solving, and organization skills
• Should be able to take effective minutes of meetings and follow up on action items
• Proficiency in working with Microsoft Office
• Mastery of scheduling and time management skills
• Identifies client requirements, defines the scope of the project and solutions overview to create Statement of Work or Software Requirements Specification as applicable, establishes timeframes for completion, develops specifications, and prepares the necessary documentation
• Ability to work well in a team environment and working with Offshore teams
• Responsible for managing the complete lifecycle of the project implementation and supporting Work Requests
• An appropriate blend of project management knowledge, experience, coursework, and credentials
• Meet established attendance, work, and performance standards
• Must have a strong aptitude to learn new technical skills
• Good interpersonal skills, and team leadership with a customer-focused, relationship-driven attitude
• 5+ years of relevant work experience with 4 years in a project management position
• Handle multiple clients and relevant projects simultaneously
• Ability to travel as required, up to 15% travel may be required
• Excellent communication, both in-person and on the telephone, as well as in written correspondence

Preferred Requirements-

• Insurance/financial services (Life and Annuity) industry knowledge
• Experience with Web-based software as a service (SaaS) applications